Customer Service Representative

UES International is an Australian family owned company established in 1904. We are a leading global designer, manufacturer and supplier of Seating, Industrial, Marine and Transportation Hardware and have been delivering business solutions to its clients for over a century.

With operations established Nationally and Overseas we now have an opportunity for a reliable Customer Service Representative within our Victoria Branch. This is a hands role that requires a proactive, reliable, energetic and intelligent individual.

Reporting to the Branch Manager this position will be responsible for providing support in the daily operations of a busy retail outlet, be customer focused and guarantee consistency in delivery of all services to account customers and retail sales customers. This position is best suited to a person with retail experience and has the desire to meet and interact with people.


Your Responsibilities and Duties include but are not limited to the following:

  • Generate sales by upselling and cross selling of UES products
  • Customer quoting and pricing
  • Sales enquiries over phone, email and walk in trade
  • Develop and maintain long term relationships with new and existing business
  • Communicate effectively with customers to understand their needs and offer a UES solution
  • Ensure timely and successful delivery of any solutions according to customer needs and objectives
  • Liaise between customers and internal sales team to promote excellent customer service


Preference will be given to applicants with the following key attributes

  • At least 3 years Industrial retail/sales experience
  • Sound computer skills with a knowledge of Microsoft suite of products
  • Administration, excellent time management skills
  • Ability to work under pressure
  • Experience in meeting KPIs


Selection Criteria

To be answered with application

1. Demonstrate how you have achieved growth in a previous sales role

2. Provide an example of how you have effectively resolved a customer grievance

You must be a Permanent Resident.

13/07/2020 $0 Bayside & South Eastern Suburbs 1 Manufacturing, Transport & Logistics
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