Senior Customer Service Officer

Join an organisation directly contributing to keeping our community healthier, Deliver a high-quality customer experience in a dynamic environment, Collaborative team environment, Maroochydore location.

About us:
At Unitywater, we operate in a diverse and inclusive environment where no two days are the same. We provide essential water supply and reliable utilities services to the Moreton Bay, Sunshine Coast and Noosa regions that account for 16% of Queensland’s population. Our customers are at the heart of everything we do, and we are proud to service our communities with smart and environmentally sustainable practices.
About the role:
As a Senior Customer Service Officer, you will deliver a high level of service as a first point of contact for customers and our own team seeking advice, assistance or information regarding Unitywater services.  You will support the Contact Centre leadership team to deliver coaching and mentoring to staff and help drive and develop new processes and ways of working. You will provide high level professional, accurate and timely customer service through multiple channels, whilst always maintaining confidentiality of customer information.
Our team handles all types of customer support requests both within our contact centre in Maroochydore and our front counters in Maroochydore and Caboolture.  We have a multi-channel centre with a dynamic environment that will require your flexible and adaptable approach – no 2 days will be the same!  This position is being offered initially as a 6 month contract, with  the possibility of extension.
About you:
To contribute to Unitywater’s values of Reliability, Safety, Honesty & Integrity, Efficiency, One Team, Innovation, you will demonstrate the following skills and qualities for the role:

  • Demonstrated ability to maintain composure and objectivity in difficult situations and take actions that reflect consideration of the needs and views of others, whilst maintaining a positive attitude.
  • The ability to problem solve and interpret complex information across multiple databases.
  • The ability to effectively provide advice, coaching and mentoring to other members of the team.
  • Manage KPI’s and assist in reporting and maintaining workloads and responses within guidelines.
  • Experience in process review and improvement, bespoke communication and use of digital channels for customer communication would be advantageous.

Working at Unitywater:
Unitywater is one of the largest employers in the region, offering continuous investment in training, diverse career paths, health and wellness benefits, flexible work arrangements and a rewarding environment. We are committed to providing a diverse and inclusive work environment that supports individuals to reach their full potential.
Proudly Unitywater:
We know that we are smarter, better, together.  That’s why we are committed to working in a team that includes values the unique contributions of all our people.  Unitywater actively encourages candidates with all abilities and diverse backgrounds to apply.
How to apply:
Applicants will need to demonstrate eligibility and right to work in Australia and successfully complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.
Applications close: COB Monday 13 July.
We reserve the right to withdraw this ad prior to the closing date

Remuneration: EA Indoor Level 3.

13/07/2020 $0 Sunshine Coast 1 Call Centre & Customer Service
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