My client is a super funky textile printing studio in South Brisbane. They ensure the design dreams of both business and consumers come to life - working with some of the country's best-known brands, as well as smaller (but exceptionally talented) individual designers.
This dream team is chasing a Customer Service Specialist with a knack for managing multiple customer priorities simultaneously. As the right person, you feel most at ease when you see the queue in Zendesk decreasing; orders on brief & on track; and interacting with customers to make their design dreams manifest into a printed reality.
Working in a really fun industry where you get to use your strategic thinking for problem-solving, and bringing the digital into the physical
Helping to bring the design dreams of some awesome creatives to life, and working with direct consumers, businesses and suppliers alike to keep everything flowing as expected.
An easy-going leadership team. Translation: once you're trained they're pretty hands-off, which means you can exercise your natural state of being proactive and self-motivated.
A very cool workspace
What does an average week look like
Answering phones & taking email inquiries (roughly 20-50 per day), such as quoting on orders & answering technical questions, following up orders with production and supply chain, and liaising back & forth with vendors.
Working closely with the Production Assistant so you know which jobs are a priority & where each order is in the pipeline.
Making minor graphic design edits
Championing customer experience. Be it as the first point of contact on the phone, or in working with the wider team & vendors to ensure their order is delivered to schedule - you nail it.
Using tools such as Zendesk, email, the CMS, Word, Excel, and the basics of Design software to keep customers' dreams alive.
As the right fit you'll have:
Experience in print is a strong advantage. From fashion or textiles in particular Amazing! But you could also be other forms of print, or even Arts Admin:) This'll give you a good preview into the production process & reduce the learning curve.
A strong ability to manage multiple tasks simultaneously and a brain that thrives on being highly organised.
Basic graphic design skills
A love of autonomy & owning your role. Delivering to outcomes in a self-managing environment is your (extended) middle name.
29/06/2020$0Brisbane1 Administration & Office Support
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