Technical Support / Installation Supervisor

Diversification & Autonomy within the Role, Company Motor Vehicle provided, Security with a Highly Regarded Global Brand.

Havwoods is a global premium Timber Flooring seeking an individual that is committed to and passionate about educating the industry on correct technical aspects and installation procedure.

Responsibility

  • Estimation and quantity take offs on plan, onsite for sales team to quote
  • Site inspections at at commencement of a project to check of any potential issues, re check measurements. 
  • Liaise with contractors on site pre project commencement, competently oversee a team of installers on site to ensure the project is completed on time to the customers satisfaction
  • Dedicated resource to manage and resolve customer technical enquiries, warranty and defect claims in a timely manner with clear recommendations made with steps taken to rectify
  • Ability to determine technical enquiries, distinguish between defects and natural characteristics
  • Have the knowledge to instruct and train installers on non-negotiable pre installation requirements.
  • Attendance to project sites to inspect sub floor preparation and demonstrate correct laying practices. 
  • Ability to write comprehensive and detailed diagnostic reports
  • Maintenance of technical data sheets compliant with Australia Standards
  • Conduct regular internal team training
  • Working week will be split 50/50 between in office attendance and travel to project sites via company work vehicle provided, ie Newcastle, Sydney, interstate travel will be necessary also at specific times.

Skills & Experience

  • 5+ Year of hands on Installation/Technical flooring experience 
  • ATFA Accredited prefered
  • Confident, strong and effective communication skills
  • Intermediate computer skills

Benefits & Rewards

  • Company Motor Vehicle provided
  • Remuneration to match qualifications and hands on experience
  • Autonomy with a mix of in office an on road while remaining accountable

The role will require autonomy, time management to remain committed to best in class technical customer support.

29/06/2020 $0 Newcastle, Maitland & Hunter 1 Construction
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