Receptionist

Full Time Position (Monday-Friday) Based in Alice Springs, CAWLS seek applications from motivated, dedicated & professional candidates, Previous Experience in 'CLASS' Database preferable.

CAWLS seek a motivated, committed and professional person to joing our team as 'Receptionist' to provide quality administration services to support our general office functions and our legal teams

PRIMARY OBJECTIVE

The primary objectives of this role within CAWLS is;

  • To ensure all reception point of contact is efficiently and effectively handled and ensure all clients are welcomed in an appropriate manner.
  • To provide quality administration services to support the general office functions and the legal team.
  • To assist in creating a bright and safe future for all women and children, helping them to live with dignity and respect, free from all forms of violence and abuse.

KEY DUTIES

  • Greeting clients and other visitors in a welcoming and appropriate manner.
  • Answering the phone, relaying messages and making appointments for clients.
  • Intake procedures including conflict checks of all clients and other parties.
  • Data entry in the CLASS system.
  • Maintaining email/mail register.
  • Maintaining client files and filing of other documents.
  • Administration tasks as required to efficiently run the reception area.
  • Administrative assistance to other members of staff as required or otherwise as directed by Business Manager.

General

  • Undertake training/professional development in consultation with the Business Manager.
  • Participate in regular staff and supervision meetings.
  • Participate in annual performance appraisal.
  • Maintain a teamwork approach at all times.
  • Other relevant duties as directed.

SELECTION CRITERIA

Essential

  • High level of customer service and previous reception and office administration experience including a high level of written and oral communication skills.
  • Demonstrated computer literacy and proficiency in the use of a computerised database and other computer software programs including Word, Excel and email.
  • Strong commitment to cultural safety when assisting women from diverse cultural backgrounds including Aboriginal women.
  • Demonstrated understanding of confidentiality and the ability to be discreet.
  • Adopt a client orientated approach including the ability to effectively manage and prioritise workloads and to show initiative in the workplace.
  • Demonstrated experience in working both autonomously and in a team environment to contribute to the teams effectiveness.
  • Current NT Drivers License, NT Ochre Card & Criminal History check (or the ability to obtain).

Desirable

  • Previous experience working in a community legal service.
  • Knowledge and understanding of the issues women face in seeking access to justice particularly aboriginal women and those whose first language is not English.
  • Trauma informed training.
  • Manual drivers license.

All CAWLS staff and volunteers are required to:

  • Support and demonstrate CAWLS values and ethics
  • Act at all times in accordance with CAWLS Code of Conduct, confidentiality agreement and policies
  • Comply with CAWLS Work Health Safety Policies and practices
  • Support a child safe organisation, undertake a police check prior to commencement and hold a current NT ochre card at all times

 

22/06/2020 $0 Alice Springs & Central Australia 1 Administration & Office Support
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