Customer service / Scheduler / Administration

SWS Group delivers Superior Workplace Services when you need it. Through our Cleantex, Cleanpro and Pestpro brands we supply linen and uniform rental programs, floor mats, restroom supplies, hygiene services, managed first aid kits, commercial cleaning and pest control services. We care that all our services are delivered by experienced, highly trained professionals, using cutting-edge technologies and first-rate materials and systems to ensure our customers get the best value and absolute satisfaction, every time.

  • Knowledge of the pest control industry desirable but not necessary

The key duties of this role will be but not limited to:

  • End to end customer service; phone and email enquiries
  • Inbound & outbound calls to existing customers
  • Scheduling work orders for service technicians
  • Receive and follow-up progress payments from clients
  • Update company databases
  • Prepare report documents
  • Updating and maintaining internal databases
  • Liaising with clients & trade personnel via phone & email
  • Providing administrative support to our Management Team
  • Assisting with day to day billing accounts payable & receivable

To be considered for this role, you will have:

  • Excellent, clear communication skills - both verbal and written
  • Confident, friendly phone manner essential
  • Minimum 2-year administration and customer service experience.
  • Proficient Microsoft Office skills, particularly Word and Excel are a must
  • Initiative and enthusiasm when faced with new challenges
  • Professional appearance and manner
  • Positive No Fuss! attitude
  • Ability to work both individually and within a team environment
  • Excellent time management and organisational skills
  • Learn new skills quickly and efficiently
  • The ability to work with minimal supervision
  • Strong attention to detail and initiative
  • Excellent verbal and written communication skills
  • Permanent rights to work in WA

Whats in it for you

  • Flexible working hours, Mon-Fri include school hours
  • Convenient Hamilton Hill WA location
  • Competitive salary
  • The opportunity to be innovative and make suggestions to improve your role
  • Job security that comes with working for an industry leader
  • Full, one-on-one training onsite with our Administration Team
  • If you have a friendly, positive and teachable personality with great communication skills and a desire to continue your career in customer service then wed like to hear from you.

If you believe that you have the experience, skills and enthusiasm to join our team, please email your CV.

22/06/2020 $0 Perth 1 Administration & Office Support
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