Member and Senator Contact Officer (MaSCO) | APS4

Brisbane (Chermside) or Townsville based position, 12 month contract, with possible extensions, Hourly rates!!.Our client currently is currently seeking a Member and Senator Contact Officer (MaSCO) - APS4 to join their Team in Brisbane (Chermside) or Townsville!

  • Brisbane (Chermside) or Townsville based position
  • 12 month contract, with possible extensions
  • Negotiable hourly rates


About the Role
The APS4 Member and Senator Contact Officer (MaSCO) is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility.

The role will have a considerable level of contact with internal and external stakeholders. It will be required to communicate with and provide advice on a range of matters and resolve moderately complex to complex enquiries.

Responsibilities may include but are not limited to:

  • Managing the team email inbox and recording complaints in business systems.
  • Contacting relevant stakeholders to confirm receipt of referred complaints and gather relevant information.
  • Summarising the information gathered and assign the case to a team member to resolve.
  • Maintaining professional relationships with other Agency teams.
  • Contributing to the process and practices of the team and ensure the records in the team are accurate and current.
  • Assisting with escalation of complaints in accordance with established Agency complaint handling processes.
  • Undertaking other tasks asrequired by the Director and Executives.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

About the Team
The Member and Senator Contact Officers (MaSCO) network provides timely and accurate information on the NDIS to:

  • Members of Parliament (MP)
  • Senators
  • State and Territory Disability Ministers
  • Shadow Disability Ministers.

The MaSCO Program provides a primary contact point within our client for all parliamentarians to seek information about the NDIS, and receive referred constituent issues and complaints.


This is a great opportunity to join a fantastic organisation.

22/06/2020 $0 Brisbane 1 Administration & Office Support
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