Field Service Engineer / Software Implementation

  • World Leading Optics Company
  • Rewarding Long Term Career
  • Sydney based role

An international leader in the fields of optics and optoelectronics for over 174 years; more recently ZEISS has achieved ten consecutive years of growth and secured significant market share gains. ZEISS regularly increases investments within research and development activities, accounting for 11 percent of total sales last fiscal year. Only through such investment has ZEISS been able to maintain and enhance their reputation as a global technology leader.

The ZEISS Australia & New Zealand organisation has mirrored the companys global growth over the past ten years. Within our Medical Division there is an excellent opportunity for the right person to join our Service Team.  Reporting directly to the Regional Medical Service Manager, the successful applicant will be an experienced Field Service Engineer with a high level of IT skills. Working together with our NSW team, you will provide remote and phone support, remote diagnosis, testing and breakdown repairs to a wide range of high-end devices and software located in Sydney and regional NSW. You will have IT skills and be proficient in Networking, Device Setup and Software navigation. In addition to the technical aspects, this position requires excellent customer service, interpersonal and communication skills.

The key responsibilities for this position includes (but not limited to):

  • Maintain effective relationships with customers by gaining their respect and trust
  • Onsite repairs, diagnostics and installation of designated high-end products and software
  • Upgrade software and apply patches as necessary
  • Strong troubleshooting skills, provide technical support for customers and escalate as necessary
  • May consult with other vendors to mutually agree on a resolution
  • Ability to communicate technical issues on a non-technical level
  • Detail oriented.
  • Excellent time management skills and networking experience is essential
  • Ability to follow company policies and procedures
  • Excellent telephone manner and interpersonal skills

The key skills required for this role include:

  • Formal qualifications in an electronic / IT field
  • Minimum five years of successful experience in servicing of precision equipment or IT support is required preferably within the Medical Device field
  • Strong IT knowledge and awareness in PC supported instrument diagnostics would be an advantage. A high level of computer literacy and networking is essential with the ability to work unsupervised
  • Knowledge of the DICOM standard, SQL and PACS is desirable
  • Past proven experience in a customer orientated environment with exceptional customer service and the ability to deal with difficult situations and customers
  • A forward thinker who can prevent problems before they arise
  • A process driven individual who has the ability to manage multiple tasks and be flexible often dealing with ad-hoc queries from customers
  • Strong organizational and communication skills

If you are a team person with high levels of motivation and drive to achieve results, and be able to work autonomously you will flourish in this role.  This is a truly exciting opportunity to join an innovative world leading company and in return you will be rewarded with a competitive base salary, generous bonus structure, a vehicle allowance, international product training and a world-class staff development program.

Please forward your CV and Cover Letter to the


22/06/2020 $0 Ryde & Macquarie Park 1 Engineering
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