Customer Relations Representative | Part-Time

Join a global market leader in Veterinary Diagnostics, We provide ongoing training and investment in our people, Part-time opportunity for a work-life balance!.

IDEXX has been changing the veterinary, livestock, water testing, and dairy markets for the better since 1983. Headquartered in the US and a leader in innovative pet healthcare, we service practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Our products enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also provide worldwide diagnostic tests and information for livestock and poultry, as well as testing for the quality and safety of water and milk. Through innovation, passion, and integrity, weve set a new standard for detection and analysis that continues to enhance the well-being of pets, livestock, and people around the world.


The opportunity


IDEXX is continuing to grow and we are looking for our newest IDEXXer to join our Customer Relations team as a Customer Relations Representative.


Reporting to the Customer Relations Manager, this role offers an opportunity to showcase your exceptional customer service skills to our veterinary customers in support of our unique and market leading diagnostic solutions. As the first point of contact this role is integral to ensuring our customers receive a first-class customer experience.


As a Customer Relations Representative, you will manage the customer interface and assist in the effective resolution of customer enquiries; ensure accurate updating and tracking of all customer information and requests; and provide feedback to the business to assist with our improvement initiatives. This is a diverse role assisting our customers and ensuring a premium level of support over the phone. In addition, you will build customer loyalty and drive customer education through proactive customer engagement. This is a part time role working four days per week with an occasional rostered Saturday.


The successful candidate


Were looking for an individual who is passionate about creating and delivering an exceptional customer experience while answering a high volume of daily calls. 


To be successful, you will have had previous customer service experience and outstanding spoken and written communication skills.  You will have demonstrated sound problem-solving skills and the use of initiative, will possessing the drive to welcome challenges as learning opportunities.


An understanding of the veterinary environment, or scientific diagnostic services is highly desirable, although you will receive comprehensive training.  An aptitude to learn, and self-motivation whilst working in a team environment is essential.


What we can offer

  • An opportunity to join a global market leader that continues to reinvest >$100M per annum into research and development devoted to veterinary diagnostics.
  • Work within a collaborative and passionate team environment.
  • An opportunity to make a difference and positively impact the community alongside a fantastic local team who pursue our purpose with passion.
  • Ongoing health and wellness activities and voluntary community leave entitlements.


22/06/2020 $0 Brisbane 1 Call Centre & Customer Service
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