Intake and Registration Officer

New and exciting Full-Time fixed term opportunity, SCHADS 2.3 + Superannuation + Salary Sacrificing + Leave loading, Ongoing support and supervision.

  • New and exciting Full-Time fixed term opportunity within the Carer Gateway Services (until 30th June, 2024)
  • SCHADS 2.3 + Superannuation + Salary Sacrificing + Leave loading
  • A rewarding career with a nationally recognised provider of mental health and disability services

About Wellways

Wellways Australia exists to help all Australians lead active, fulling and inclusive lives in their community. We achieve this by supporting and working with individuals, families and the community to help them imagine and achieve better lives. We advocate for change to ensure people have access to the best possible care and information when they need it. We provide a wide range of services and assistance for people with mental health issues, disabilities, youth and older Australians and those requiring community care.

About the program

Wellways Australia is the first point of contact for all Australian Government Carer Gateway funded services in South West Sydney and across Queensland, aiming to help carers access practical information and advice and connect with services in their local area. Carer supports and services will be delivered using a network of local Carer Gateway regional service providers Carers and those who provide a caring role to someone in their life who has a disability, mental health issue, chronic health condition, terminal illness or are frail aged.

About the role

The Intake and Registration Officer is a newly created role responsible for undertaking intake and registration services for carers accessing support provided by the Carer Gateway across Queensland.

Key responsibilities include, however, are not limited to:

  • Ensuring that carers meet the eligibility requirements for accessing services and supports
  • Registration of carers into the Wellways Client Management System
  • Providing information to carers on the process for intake needs assessment and planning, and available supports
  • Scheduling assessment and planning appointments for Carer Support Workers


Skills & Experience:

  • Demonstrated knowledge of caring roles and the impact on carers health and wellbeing to determine support requirements
  • Experience in coordinating responsive individualised support to individuals, families, young people and children with caring roles
  • Contact Centre experience is desirable

Pre-employment requirements:

  • Evidence of working rights within Australia such as a passport or birth certificate
  • NDIS Workers Orientation Module
  • A current valid Driver's License
  • National Police Records Check
  • Working with Children Check (Current Blue and Yellow Card)

Benefits & Culture

Wellways supports an inclusive approach in both the workplace and community where everyone can imagine and achieve their goals to their fullest potential. This is your opportunity to join a nationally recognised organisation with over 2,000 staff members across 93 sites where you can gain access to ongoing support and opportunity for career development.

  • Join a brand new and supportive team
  • Fortnightly pay
  • Salary packaging up to $15,899 per annum
  • An Employee Assistance Program which aims to support and empower employees and their loved ones
  • Ongoing support and supervision

Applications close 30th June, 2020.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

22/06/2020 $0 Brisbane 1 Administration & Office Support
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