Head of Client Experience

Ethical, Collaborative, Award Winning Team, Dynamic Industry Leader, Employer of Choice, Innovative Technical Solutions, Opportunity to create something new.

Strata Plus is 18 years old and has established a reputation, brand and team we are proud of.

We are looking for an ambitious and enthusiastic professional to drive a new level of client experience excellence. Use your experience and your fresh ideas to create, lead and manage client initiatives.

This new role is based in our Central Sydney office working closely with the Group Chief Operating Officer and senior management team (subject matter experts).  You will be responsible for leading and overseeing client experience programs. This will include client research and analytics, client relationship and contract management, marketing and brand activities with success including service improvement and business growth.

Essential qualifications & skills

+ Bachelors degree in marketing, Business or related discipline

+ Demonstrated experience in client analytics, using market insights to improve client strategies

+ Demonstrated experience in creating shared visions, inspire collaboration, lead and drive change with momentum

+ Experience with successful communication campaigns supported by data analysis

+ Relevant marketing experience, ideally in a customer-centric fast paced environment

+ Evidence of strong planning and project management skills with managing communication campaigns and customer centric activities

+ Exceptional communication (both written and verbal) influencing and negotiation skills required to engage with a wide range of internal and external stakeholders combined with a driven and assertive personality

No Agencies please.

Must be a permanent resident.

Only short-listed candidates will be contacted. 


22/06/2020 $0 CBD, Inner West & Eastern Suburbs 1 Marketing & Communications
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