Client Experience and Co-design Consultant

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring
about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • Exciting opportunity to bring your passion for making a difference in the community sector by providing human-centred design and participatory co-design approaches to a range of projects across corporate, government and not-for-profit sectors. 
  • Opportunity to shape co-design and client experience approaches at a strategic level in a not-for-profit.  
  • Full time, Fixed term 12 month
  • SCHADS Level 6 $88,030.80 - $91,963.04 per annum plus super and salary packaging available
  • Latrobe St, Melbourne

The Research and Advisory team is responsible for:

  • strategic research and evaluation
  • client understanding and co-design
  • financial hardship, vulnerability and family violence training and capability building
  • program design

The Consultant will support the Research and Advisory team to deliver consultancy services to both internal and external clients.  The individual will provide best-practice consultancy services to include: human-centred design and participatory co-design; program design workshops; data analysis; qualitative and quantitative research; and program and policy development.  

About you:

  • Experience in facilitating human-centred design or participatory co-design processes.  Experience with client experience and/or co-design in the community sector or with complex clients will be highly regarded.
  • Strong facilitation and research experience across a broad range of projects and approaches. 
  • Proven analytical skills, including demonstrated ability to develop evidence-based advice.
  • Project management and relationship management experience providing high-quality project delivery within resource and time constraints; experience consulting to a range of stakeholders across multiple sectors, will be highly regarded.
  • Demonstrated understanding and experience working in areas related to financial wellbeing, women/families, and/or safety and resilience will be highly regarded. 
  • Excellent communication (verbal and written) skills, and demonstrated ability to work with a wide range of audiences.
  • The capacity and commitment to work in alignment with the values of Good Shepherd.
  • A satisfactory Police Check.
  • A current Working with Childrens Check (WWCC)

Why Good Shepherd

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:
 Salary packaging (which can add up to $15,900 in tax-free pay per year)
 Paid study leave
 Paid parental leave
 Gifted leave at Christmas and Easter
 Additional purchased annual leave
 Flexible work hours/working from home where possible
 Long service leave due after 10 years, with access after seven
 Employee Assistance Program, a free and confidential counselling service

Please apply as soon as possible, applications are considered as they are received.  The due date for all applications is 6 July 2020 COB.

In line with the Government's COVID-19 health and safety requirements, all of Good Shepherds assessment processes will be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring Managers will work with you to find the most convenient method to ensure your safety and wellbeing and that of our employees. We are not currently conducting face to face interviews/inductions. The interview process will be completed online via a Zoom interview for those who are successful in advancing to the interview stage.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

22/06/2020 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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