An international leader in the fields of optics and optoelectronics for over 174 years; more recently ZEISS has achieved ten consecutive years of growth and secured significant market share gains. ZEISS regularly increases investments within research and development activities, accounting for 11 percent of total sales last fiscal year. Only through such investment has ZEISS been able to maintain and enhance their reputation as a global technology leader.
The ZEISS Australia & New Zealand organization has mirrored the companys global growth over the past ten years. Within our Medical Division there is an excellent opportunity for the right person to join our Service Team. Reporting directly to the Regional Medical Service Manager, the successful applicant will be an experienced Field Service Engineer with a mid to high level of IT skills. Working together with our WA team, you will provide preventive maintenance, installation, testing and breakdown repairs, remote and phone support, remote diagnosis, testing and breakdown repairs to a wide range of high-end devices located in WA and regional Perth area. You will have IT skills and be proficient in Networking, Device Setup and Software navigation. In addition to the technical aspects, this position requires excellent customer service, interpersonal and communication skills.
The key responsibilities for this position include (but not limited to):
Maintain effective relationships with customers by gaining their respect and trust
Onsite repairs, preventative maintenance, diagnostics and installation of designated high-end diagnostic instruments and surgical microscopes
Maintain service tools and equipment and provide accurate compliance of all field service administration and reporting requirements
Strong troubleshooting skills
Ability to communicate technical issues on a non-technical level
Proven time management skills and networking experience.
Ability to follow company policies and procedures
Excellent telephone manner and interpersonal skills
The key skills required for this role include:
Formal qualifications in an electronic / IT field
Minimum five years of successful experience in servicing of precision equipment is required preferably within the Medical Device field
Strong IT knowledge and awareness in PC supported instrument diagnostics would be an advantage. A mid to high level of computer literacy is essential with the ability to work unsupervised
Knowledge of the DICOM standard and PACS is desirable
Past proven experience in a customer orientated environment with exceptional customer service and the ability to deal with difficult situations and customers
A forward thinker who can prevent problems before they arise
A process driven individual who has the ability to manage multiple tasks and be flexible often dealing with ad-hoc queries from customers
Strong organizational and communication skills
Proven ability to work independently and autonomously.
If you are a team person with high levels of motivation and drive to achieve results and be able to work autonomously you will flourish in this role. This is a truly exciting opportunity to join an innovative world leading company and in return you will be rewarded with a competitive base salary, generous commission structure, a vehicle allowance, international product training and a world-class staff development program.
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