Student Services Advisors

- Be an integral part of our passionate student services team at Laureate Austra, Join a growing & innovative campus community; enhancing the student experience, Multiple Permanent Full Time positions based at our Flinders St Campus.

The Opportunity

Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Senior Student Services Advisor you will join a team of passionate staff who are playing their part in making sure that we are Here for Good.

If you have a passion for helping people, the ability to think on your feet and want to enhance the student experience this role is for you!

We are currently seeking 3 x Student Service Advisors to join our incredible, collaborative community at our Flinders St Campus in the heart of Melbourne CBD.  

On a typical day in this role you will:

  • Provide outstanding and consistent customer service to staff, students, prospective students and the broader campus community via a “one-stop-shop”
  • Promote a positive and inclusive attitude, and deliver a friendly community for students and staff
  • Contribute to planning and delivering student transition and retention activities, including orientation, revival weeks and promotion of workshops, trips, seminars and other events
  • Collaborate with Success Coaches, Library, Learning and Technology hub and the academic communities in supporting students
  • Respond to student enquiries face to face, with the expectation of continuing customer services through channels such as email and phone
  • Ensure high-quality, accurate and timely processing of all student records or enquiries administered on campus including admissions, enrolment, transcripts and statements of attainment, initiating academic processes, complying with external regulatory requirements and company policies

There are 3 x Permanent Full Time positions based at our Flinders St Campus

Who are you
To be successful in the Student Service Advisor position you will have:

  • Outstanding customer service and interpersonal skills with positive can-do attitude.
  • Superb team player with the ability to relate to a diverse range of people and cultures.
  • Adaptable and proactive with excellent written and verbal communication skills.
  • Proven organisational skills with an ability to multi-task and meet deadlines while working under pressure.
  • Proficiency in Microsoft applications; Word, Excel, Outlook, PowerPoint
  • Tertiary qualifications and/or previous work experience within an education environment is highly desirable but not essential.

Enthusiastic and creative, you thrive in a dynamic team environment, where every day is different. Given the nature of this full time student facing role, a successful candidate will need to be resilient and have strong resolution skills. Having a passion for people is fundamental in maintaining our campus communities where students are able to approach you with an array of enrolment enquiries in a friendly and supportive environment.  

Who are we
Laureate Australia is part of a global network of passionate educators with 1,000,000+ students at across 60 institutions in 15 countries.  
Laureate Australia consists of Torrens University Australia (TUA) and Think Colleges (TC) and we live by the motto 'Here For Good'.
Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. We want you to be bold, be creative, be good, and be global.
Torrens University is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

We partner with a range of top providers to make your working life a more rewarding and flexible experience. These include: 

  • tuition reduction benefits on a range of courses
  • Here For Good Day – an annual day of leave for you to give back to your community
  • the ability to purchase additional annual leave

To be considered for this position please address your suitability against the skills and experience in a cover letter and submit along with your CV when applying.
Closing Date: 2 July 2020

Please note: Visa sponsorship is not available for this position.  All applicants require current and valid working rights for Australia. Laureate Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted.

22/06/2020 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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