Call Centre Operator | Call Centre Team Leader

We are currently recruiting for a number of positions:

  • Call Centre Team Leader
  • Call Centre Operator (mid level)
  • Call Centre Operator (junior)

The EAPA Assessment Coordinator provides high quality customer service and administration to assess customers for eligibility for Energy Accounts Payments Assistance (EAPA) vouchers and work with energy retailers to assist customers, as the first point of contact for internal and external customers through effective and timely communication, issuing of vouchers and reports. This include coordinating team members, registering and allocating work, and taking customer escalations.

Key accountabilities

  • Register, allocate, track and report on matters, including following up and negotiating with Divisions for the provision of information and advice to enable on time delivery of material and to enable follow up and escalation, as necessary.
  • Monitor systems, mailboxes and workflows for new requests and matters completed, and distribute to the relevant team for action.
  • Respond to enquiries from internal and external customers and stakeholders related to service delivery, invoices and reports to ensure the right information is communicated at the right time to meet customer needs
  • Ensure the timely processing of customer data using relevant information systems to support timely and accurate invoices and reports

Essential requirements

  • In accordance with the requirements of this role, you will be required to work Monday through to Friday from 9am to 5pm on site.
  • High quality customer service and coordination experience.

22/06/2020 $0 Parramatta & Western Suburbs 1 Call Centre & Customer Service
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