Coordinator Customer Service - Systems and Process

Permanent - Full Time
Band 6
Salary $88,113 + Super + RDO

About Us
The City of Whittlesea is one of the fastest growing municipalities in Australia and as a local government organisation we play a pivotal role in the everyday lives our community. Our vision is to make Whittlesea 2040: A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.

The Role
Make a difference in our community!

In this multi-faceted role, you will manage the day to day operational requirements of the corporate Customer Service Team, including supervision of front-line customer service, telephone services and administration. In addition to this you will also be required to play a key role in the organisations Digital Transformation Strategy which aims to increase the online services available to our community. 

About you
To succeed in this role, you will need to have exemplary customer service skills and have the ability to lead and develop people. A primary focus for this role will be to review the overall customer experience for selected services and identify areas for improvement. Organisationally we aim to increase our online end to end service availability for our community. This project will require a customer focussed person to provide input in order to guide the outcomes to ensure they are customer driven.

If this sounds like you, then you should definitely apply!

Want to know more

To apply for this position, you must address the Core Capabilities outlined in the Position Description.

**Applications close 11.45pm on Sunday, 28 June 2020

Please note all applicants must apply online and no late applications will be accepted.

* You must have the right to live and work in Australia to be eligible for this vacancy.

At the City of Whittlesea we value diversity and appreciate everyone’s strengths. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce that reflects our municipality. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse (CALD) backgrounds, people with a disability and people identifying as LGBTIQ. The City of Whittlesea is also a Child Safe employer.

Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both work-related and other activities conducted within a work context, with the support of workplace adjustments. Where possible, Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation.

Workplace adjustment (also known as “reasonable adjustment”) is defined as: “Whatever is considered necessary and achievable to enable an employee to perform their job role efficiently and to the best of their abilities”. A Workplace adjustment can be requested at any stage in the recruitment process and/or as a part of the employment of an individual.

22/06/2020 $0 Northern Suburbs 1 Call Centre & Customer Service
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