Customer Service Officer - Yarrawonga, Full Time, 3 Month Fixed Term
Full Time, 3 Month Fixed Term Opportunity, Great opportunity to join Australia Post, 12% Super.
Full Time, Three month Fixed Term opportunity
Monday to Friday 8.45AM - 5.00PM - Must be fully available for Full Time hours
Onsite training provided
Competitive hourly rate plus 12% Super
About the role
Postal Services Officers are members of the teams that work in our Post Offices, offering the full range of Australia Post products and services. We solve problems, find solutions, help out and pitch in – while always looking for ways to make our customers’ days too.
A day in the Post Office could see you:
Performing customer sales and service transactions
Performing banking transactions via our [email protected] services including transactions for CBA, NAB and Westpac customers
Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems
Conducting and processing a number of identity services transactions, including Australian Passport Interview – establishing an applicant's identity with a highest levels of accuracy and compliance
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Accepting mail items for lodgement, and accurately assessing any applicable charges
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance
Maintaining commitment to Australia Post’s Occupational Health and Safety standards
What are we looking for
Besides being a friendly, considerate person with a real passion for great customer service, you’ll need to be able to:
Lift up to 16kg of mail repeatedly
Stand up for most of your shift
Be flexible for additional hours, as well as changing shift times or locations
Work as part of a team to deliver the best possible service and solutions to our customers
The Australia Post philosophy
For us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance.
Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions.
Ready to take the next step in your career
Get started by registering your interest.
22/06/2020$0Riverland & Murray Mallee1 Manufacturing, Transport & Logistics
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