Customer Service Advisor (Housing) x2

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring
about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role

  • 2 roles available
  • SCHCADS Level 4.1 $71,353 per annum
  • 1x Full time, fixed term (until 23 April 2021)
  • 1x Full time, fixed term (until 30 June 2021)
  • Good Money Southport location

The Good Money Customer Service Advisor (Housing) is the face of Good Money and will be the initial contact for customers referred by the Department of Housing and Public Works and Queensland real estate agents. In guiding customers through the various products and services offered by Good Money the Customer Service Advisor (Housing) will provide direct delivery of services such as NILS Housing Loans, StepUP and Financial Counselling (if accredited). Additionally, they will contribute to the smooth day-to-day operation of the Good Money store.

About you:

  • Certificate or Diploma in Community Services desirable, or community services experience
  • Experience showing empathy, understanding and awareness of personal challenges and disadvantages that people may be facing.
  • Experience in retail, hospitality, banking or other customer service environment is required.
  • Organisation and administration skills
  • A satisfactory Police Check
  • A current Working with Childrens Check (WWCC)

Why Good Shepherd

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:
 Salary packaging (which can add up to $15,900 in tax-free pay per year)
 Paid study leave
 Paid parental leave
 Gifted leave at Christmas and Easter
 Additional purchased annual leave
 Flexible work hours/working from home where possible
 Long service leave due after 10 years, with access after seven
 Employee Assistance Program, a free and confidential counselling service

How to apply

To apply please review the position description which can be found on our website and submit a short covering letter outlining your relevant skills and experience along with your CV. Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Please apply as soon as possible, applications are considered as they are received.

In line with the Government's COVID-19 health and safety requirements, all of Good Shepherds assessment processes will be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring Managers will work with you to find the most convenient method to ensure your safety and wellbeing and that of our employees. We are not currently conducting face to face interviews/inductions. These processes will be completed online for those who are successful in securing a position with Good Shepherd.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.

22/06/2020 $0 Gold Coast 1 Call Centre & Customer Service
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