Work with a leading medical technology company, Exposure to complex equipment, Client management and relationship building.
Effect instrument installations, commissioning and customer training on instrument maintenance.
Plan regular customer visits to deliver preventative maintenance on BD instruments; these include the Diagnostic and Bioscience family of instruments Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.
Maintain accurate service records through diligent and timely use of service reports and the customer database.
Communicate with Regional Territory Managers, Technical Specialists and Regional Sales Managers on potential sales opportunities.
Effect tight control of the service parts movements and usage allocated to your responsibility.
Assess and report on product performance, faults etc and make recommendations for improvement. Maintain a high level of product knowledge for all instruments.
Participate and keep current with training on new instrument models.
Provide customers with quotations for instrument repairs.
Discuss service requirements with customers and look for opportunities to sell service contracts.
Adhere to the requirements of the Quality Management System as maintained by BD Australia.
Skills and Experience:
Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory
Experience in Diagnostic instrumentation service required. (Experience in Flow Cytometry and lasers a definite advantage)
Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic travel
Component knowledge level of computer hardware, computer hardware and software familiarity and data manipulation ability required.
16/06/2020$0CBD, Inner West & Eastern Suburbs1 Engineering
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