Field Service Engineer

Work with a leading medical technology company, Exposure to complex equipment, Client management and relationship building.

Job Description:

  • Effect instrument installations, commissioning and customer training on instrument maintenance.
  • Plan regular customer visits to deliver preventative maintenance on BD instruments; these include the Diagnostic and Bioscience family of instruments Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.
  • Maintain accurate service records through diligent and timely use of service reports and the customer database.
  • Communicate with Regional Territory Managers, Technical Specialists and Regional Sales Managers on potential sales opportunities.
  • Effect tight control of the service parts movements and usage allocated to your responsibility.
  • Assess and report on product performance, faults etc and make recommendations for improvement. Maintain a high level of product knowledge for all instruments. 
  • Participate and keep current with training on new instrument models.
  • Provide customers with quotations for instrument repairs.
  • Discuss service requirements with customers and look for opportunities to sell service contracts.
  • Adhere to the requirements of the Quality Management System as maintained by BD Australia.

Skills and Experience:

  • Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory
  • Experience in Diagnostic instrumentation service required. (Experience in Flow Cytometry and lasers a definite advantage)
  • Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic travel
  • Component knowledge level of computer hardware, computer hardware and software familiarity and data manipulation ability required.
  • IT Savvy.

 

 

 

 

16/06/2020 $0 CBD, Inner West & Eastern Suburbs 1 Engineering
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