Customer Service Showroom

Immediate Start Available, Monday to Friday 9am-6pm, Work in a friendly and supportive team environment, Diverse, exciting retail store.

Are you looking for a new exciting Job A company that you are not a number Are flexible and understanding to individual need Look no More. Alpha Catering Equipment is a family operated company, which has been serving the hospitality industry for the past 45 years in the Penrith area. We are looking for a person which has a positive attitude to support our sales team.

Main Responsibilities:

  • Deal directly with customers by telephone, electronically or face to face in the showroom
  • Respond promptly and record customer inquiries, comments  and complaints
  • Set up new and manage current customers' accounts
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information to customers and staff
  • Follow up customer order, provide tracking details
  • Process orders, forms, applications and requests
  • Keep records of customer interactions and transactions
  • Replenishment 


Other Responsibilities:

  • Assist packing showroom customer orders daily 
  • Assist in pricing integrity in showroom & website
  • Organize workflow to meet customer timeframes
  • Prepare and distribute customer activity reports
  • Data entry and office administration tasks
  • General housekeeping duties via weekly roster


The ideal candidate will need:

  • Be a self-motivated individual who prides themselves on customer service excellence
  • Excellent verbal and written communication skills;
  • Attention to detail;
  • Able to work between the hours of 9am-5pm Monday to Friday
  • Ability to work autonomously and in a team environment
  • Strong computer skills
  • Flexible and positive attitude to working within a dynamic and constantly evolving work environment
  • Ability to handle high volume inbound calls


What's on Offer :

  • Positive and fun company culture.
  • Attractive hourly rate.
  • Hours Monday to Friday 9-5
  • Training

The role has variety and challenge

16/06/2020 $0 Parramatta & Western Suburbs 1 Call Centre & Customer Service
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