Technical Software Position - VIC

Technical Software Position 

MiTek Asia Pacific is a global leader in the supply of proprietary design software to the prefabricated timber industry. An exciting opportunity exists with this market leader for a full-time Fabrication Account Manager, based in our Melbourne office, who will be part of a team responsible for troubleshooting and resolving our Design Software application implementation, customer support and to become a key member of our staff in Victoria/Tasmania sales area.

This role will encompass all aspects of implementation and customer support for our Design Software for our Victorian/Tasmanian prefabrication customers. This is not just a help desk role it is much more hands-on, and you will have an opportunity to not only work with different customers, systems and requirements but also become an integral part of our team. 

This is an exciting position that will allow you to experience the full cycle of software implementation and support, and will include but not limited to the following duties tasks and responsibilities:

  • Installation and configuration of our software, both remotely and on site 
  • Troubleshooting and solve issues at customer sites
  • Liaising with customers regarding our Design Software and other implementation requirements
  • Technical and high-level software support by onsite visits
  • Keeping all processes and technical methodologies documented and up to date

This role is what you make it. We work in highly innovative ways, which you can learn from. You will be able to broaden your skill set, enhance your career and develop experience in a variety of areas.

Skills and experience

This position offers the opportunity for a long-term career as we are seeking a highly driven team player with energy to deliver beyond expectation with motivation to grow with the business. Your conscientiousness and passion will drive your desire for continuous improvement of what you do and how you do it. Our clients will love your responsiveness and customer focused attitude. 

Your skills should include:

  • Adaptability at learning new systems and technologies and the ability to self-teach
  • Problem solver with the ability to self-solve issues
  • Ideally, a sound technical and or structural and IT background 
  • You will be dealing with our clients. As such, you must have excellent written communication and articulate verbal communication.
  • Experience within the timber prefabrication industry is preferable, but not essential. 

Your soft skills will include:

  • Highly conscientious, well organised and with high attention to detail
  • Team Player and Collaboration a key strength
  • Strive to continuously improve yourself and the business processes that you work with
  • Passion for delivery to our clients, beyond their expectations
  • Researching a customers technical issue, using your software product knowledge to help correct a problem, or escalate to internal team
  • Managing customer expectations regarding estimated response times for issue resolution
  • Working closely with internal and external contact points to resolve and review issues raised by customers
  • In summary, a Passionate Problem Solver

What you'll get in return
In return you will be rewarded with excellent work conditions and you will enjoy working for an innovative global leader, in a diverse and interesting role.  An attractive Remuneration package including a fully maintained Company Car, Mobile and laptop will be offered to the successful candidate.

16/06/2020 $0 Bayside & South Eastern Suburbs 1 Construction
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