Security Service Supervisor

About us

Founded in 1977, the Paul-Tec Security Group is an innovative industry leader in the field of Integrated CCTV systems, Remote Video Guarding, Intruder Alarm Systems and back to base monitoring solutions across Australasia & Asia. We love security, innovation and we love exceeding our customers' expectations - it's what we do! Our mantra is 100/0..100% customer focus and zero excuses. Join us and work with leading edge technology while growing your career as part of our dynamic team.

About the opportunity

Your primary responsibilities will include:

Team Organization & leadership

Lead a small team of in-house security service technicians plus external contractors with kindness and respect while finding ways to challenge them to achieve KPI's and be at their best

  • Take a hands on approach and be willing to get your hands dirty.
  • Youll be in the office early most mornings for a couple of hours organising technician routes, organise subcontractors, sorting technical queries etc. and then you will be on the road doing service work
  • Assist with training and organize the team to complete service work and system installations in an efficient and effective manner
  • Support team members through enquiries, emergency calls, trouble-shooting, and incoming information requests
  • Work with support staff to manage suppliers, contractors and projects within Paul-Tec's Total Quality Management (TQM) Framework.
  • Support technicians to follow company procedures, industry best practices and standards.

Work Management:

  • Manage Customer Service Relationship (CRM) tool, receive and reply to customer requests for service calls in a timely manner.
  • Engage with customers about service issues or queries, and work with sales staff in setting managing job completion time frames.
  • Work closely with Service Controller to manage work distribution & orders, overall performance of technicians & contractors with a view of achieving efficient service delivery and satisfied customers 
  • Establish and maintain standards of performance, adherence safety policies and procedures and compliance with regulatory requirements.
  • Ensure timely invoicing of customers for installations, service calls and completed works.

About you!

The key to success in this exciting role is you!

  • You might be an experienced senior technician looking to work into a supervisory/management position, or you might be a young gun looking for the next step up the ladder
  • Minimum 3 years of relevant work experience in the Security Industry and/ or management experience in a service oriented industry (Essential)
  • Extensive technical knowledge of operation of alarm panels, CCTV and related security equipment
  • Self-motivated with ability to work well with and organise a talented team of people
  • Strong organisational stills, being able to proactively plan and schedule projects and manage a systematic method of getting work done
  • Strong project planning capability, time management attention to detail!
  • Good judgement & ability to adapt quickly to change
  • Proficiency in computer & smart phone applications
  • Customer focused "can do" attitude respectful and professional when interacting with team members, customers, contractors, service providers

...then we look forward to having you on our team!

Please note: The successful applicant must hold a current Security Industry Licence

Only short listed candidates will be contacted.

16/06/2020 $0 Parramatta & Western Suburbs 1 Trades & Services
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