Customer Service Officer

Salary range:          $57,117.48 to $60,676.12 per annum (pro rata)


NOTE: This position will be affected by the enterprise agreement variation application recently submitted by the City to the Fair Work Commission. If approved, all employees will be required to take 20% of their weekly ordinary hours as leave from 1 July to 24 December 2020. For further information, please contact the People & Culture Team on 6820 3110.


About Us:                The City of Albany is one of Western Australias most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the City, you can help us to reach our full potential. We employ over 400 staff members and provide an exceptional and committed service to the City of Albany and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.


Opportunity:           The City of Albanys Customer Service Team is looking for an experienced and customer focused individual to take up the role of Customer Service Officer.

Reporting to the Customer Service Supervisor, this role will see you responsible for, but not limited to, providing a positive first contact for City visitors, customers and ratepayers and providing an efficient and effective cashiering services for City customers.


About You:             Possession of well-developed communication (written and verbal), team work, computer literacy and numeracy skills are essential for this role.

If you have experience with cash handling and working in a similar customer facing position and are passionate about working for the City of Albany please apply.


Candidates must clearly address the items listed in the Conditions and How to Apply document in their cover letter to be considered for interview.



Deadline:                 Applications close 5:00pm, Monday 22 June 2020

16/06/2020 $0 Albany & Great Southern 1 Call Centre & Customer Service
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