Customer Solutions Consultant

Full Time Position, Location - Mackay.

Are you ready to be part of the highly successful and dynamic team at Mas National, a leading Australian Apprenticeship Support Network Provider


Mas National commenced operations on 1 May 1998. Mas National is contracted by the Department of Education, Skills and Employment to deliver Australian Apprenticeship Support Network (AASN) services in Queensland, Victoria, South Australia and Tasmania, providing quality support services for apprentices, employers and other stakeholders.

In Queensland, Mas work in collaboration with MRAEL Limited to deliver AASN services. MRAEL is recognised in Queensland as one of the largest and most experienced education, training and employment providers with 35 years experience and knowledge.

If you thrive working in an office with highly skilled administrators continue reading.

About the role

This position would particularly suit you if you have a background in an AASN, a Training Organisation, the VET sector or similar. It requires a highly detailed approach to bringing government compliance obligations to life through processing and assessing client files.

You will be responsible for:

  • Assessing and processing Training Contracts and Claims
  • Assessing and processing Trade Support Loans
  • Customer service internal and external
  • Handling enquiries from incoming calls and emails
  • Handling and actioning interstate forms and paperwork
  • Interpreting and adhering to the program guidelines

Selection Criteria

  • Ability to prioritise and time manage effectively to successfully achieve results
  • Ability to work in a team environment and be receptive to change
  • Capacity to meet targets and KPIs
  • Excellent phone manner
  • High level of computer literacy across a range of devices and programs
  • Possess a keen eye for detail and a high level of accuracy

If successful for an interview you may be asked to complete administration testing.

Applicants must be eligible to work in Australia. A current National Police Check and Working With Children Blue Card will be required and can be arranged for the suitable applicant.


16/06/2020 $0 Mackay & Coalfields 1 Administration & Office Support
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