Strong customer focus, team environment, Exciting opportunity for an experienced mechanic to take the next step!.
Field Coordinator/Service Advisor
LandHQ is a specialist John Deere Ag, Turf and Compact Construction Dealer with locations in Penrith, Bowral, Queanbeyan and Nowra. Our focus is providing our customers with reliability, great service and advice paired with cost effective solutions all in a one stop shop.
Our Expert Advice makes all the difference to our Customers experience. We understand that reliability and convenience is everything to our customers we are a state-of-the-art dealership with all their equipment needs in one place.
We are currently looking for an enthusiastic Field Coordinator/Service Advisor to join our Service Department at our Bowral Branch.
The Field Coordinator will work collaboratively with the Service Manager; providing mechanical support and assistance to the workshop; coordinating and monitoring the service and repairs in progress within the team and ensuring that all work meets quality standards.
Day to day the successful candidate will perform a range of tasks including, but not limited to:
Assigning of field jobs and work areas to Service Department employees according to their skills and knowledge
Invoicing of field repair orders
May perform quotes and appraisals of field repair orders
Directs and assists in the diagnosis of machine problems of technicians
Handles customer complaints and advises the Service Manager of any elevated complaints
Collates and appraises each field job card to ensure all details are documented accurately and completely
Trade/Cert III qualified Heavy Vehicle/Diesel Mechanic or Agricultural Technician
2+ years experience as a Heavy Vehicle/Diesel Mechanic or Agricultural Technician and a solid understanding of Service Department Operations
Experience in a similar coordination role (preferred not essential)
Strong communication skills, both written and spoken;
Attention to detail to ensure high levels of quality assurance; and
Experience with John Deere and/or competitive products
Ability to use desktop applications such as a DMS (Dealer Management System), Microsoft Office and the internet
At LandHQ, its our people that set us apart. We only hire team players who we know will work together with our customers best interests at heart. Its essential our employees feel empowered to deliver their best and so we recognise and reward our team for a job well done. Some of the ways we do this include:
Continued training & development as we want to assist our team in creating a career they can be proud of.
Exciting opportunities for career progression
Remuneration and Compensation based on team and individual job performance