Collections Officer - Home and Auto Loans

Firstmac Limited is Australia's largest non-bank lender. Independently-owned, with over 40 years' experience in home and investment loans, Firstmac leads the financial industry with virtual lending, technology and innovation. Firstmac is a proud premier sponsor of the Brisbane Broncos, and has offices in Brisbane, Sydney, Melbourne and Manila.

Our sister company,, is Australia's leading online lender and 2015 Home Lender of the Year. Not controlled by the big banks means we can be agile in the market place. No branch network means we can deliver the best value award winning home loans. Month after month, achieves record growth and performance.

Visit our websites to learn more about what we offer, and how we do what we do.

About the Position

We are currently seeking a motivated Collector to join our Brisbane CBD based team, across home and auto lending. Key responsibilities will include:

  • Manage arrears accounts & initiate payment arrangements to minimise levels of delinquency, positively initiating debt recovery calls to resolve accounts as quickly as possible
  • Ensure customer reminder and collection notices are generated promptly
  • Refer delinquent accounts outside of the positions scope to the relevant area
  • Use the collection system to effectively manage each account and record actions or arrangement and ensure collection actions are compliant with policies, processes, delegated authorities and statutory requirements.

About You

You will have a minimum of 2 years' Mortgage and/or Auto finance collections experience, ideally within a phone based banking environment. You will have a solid understanding of the lending industry, along with an excellent service focused attitude. Key to your success will be the ability to efficiently problem solve on the go and present quick and workable solutions within a fast paced, high volume environment.    

Apply for this Position

 Applications close at 5pm on Friday 10th July 2020.

Previous applicants need not apply.


16/06/2020 $0 Brisbane 1 Call Centre & Customer Service
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume