Franchise Support Officer

About the business

NightOwl is an Australian owned and operated Franchise Network who has built a solid reputation in the retail sector for over 40 years. Today weboast 70+stores, consisting of a combination of traditional convenience and convenience & petroleum Franchise, and Company Owned stores.

About the Role

The successful candidate will work closely with the Buying & Marketing team along with other departments, to provide exceptional customer service and administrative support to our Franchise network.

The role exists within a busy multi-channel environment, triaging telephone and email enquiries and following each activity through to an outcome. You will have exceptional interpersonal skills, a commitment to excellent customer service, an excellent phone manner, good computer and administrative skills.

Your day will be varied and challenging and will require you to demonstrate well-developed communication skills and a positive approach to problem-solving in servicing our Franchise Network. In addition you will be responsible for the administrative functions of the Buying & Marketing, including the collation of price files and rebates for our monthly promotional calendar.

The Successful Candidate will demonstrate the following key skills & attributes

  • Relevant qualifications and/or extensive demonstrated experience in providing excellent customer service and administration support
  • High competence of Microsoft Office primarily Excel
  • Accuracy and attention to detail
  • High level of personal accountability
  • Strong planning and organisational skills
  • Excellent interpersonal, administrative and communication skills

We're Offering

The fantastic opportunity to work for a great company with an inclusive and dynamic culture. You will be rewarded with asalary package, commensurate with experience, and rewarding career with the potential to grow inside a highly ambitious and innovative organisation.

Please note you will only be contacted if you have made the shortlist for an Interview.

16/06/2020 $0 Brisbane 1 Administration & Office Support
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