Customer Service Coordinator

Job Security - Permanent Full Time Hours, SA's Leading Solar Provider, This is your chance to make your mark and play a key part in a growing industry.

The main purpose of this role is to provide a proactive service to NRG's new customers. Accepting the sale from our Sales Team and making initial contact and scheduling their system install with the installers and electricians.

We are seeking a Customer Experience Coordinator  in a full-time role suited to someone who possesses excellent communication skills and enjoys a workplace culture where putting the customer first is highly regarded.

NRG are South Australia's leading provider of  solar and battery storage systems. As well as providing solar maintenance, repairs and servicing to commercial and residential home owners throughout Australia. This is your chance to make your mark in history and play a key part in a fast growing company and industry.

Together with the below skill set, you will possess great organisational and problem solving skills. But above all else be willing to learn and adapt to change quickly, as well as manage customer's expectations and set high standards in the solar industry.

The role will include various administrative functions such as;                                   

  • Answering telephone enquiries inbound and outbound
  • Diary Management & Scheduling of jobs
  • Data Entry into in-house database systems
  • Document preparation and distribution
  • Reporting
  • Process compliance
  • Record management
  • Customer service
  • Filing, photocopying, scanning and other general administrative duties

We will offer you:

  • Full-time, 38 hours per week
  • Industry leading training
  • A great work environment
  • Working within a positive team
  • Opportunities for growth and advancement
  • Ongoing support, coaching and mentoring

The successful candidate will be able to demonstrate the following:

  • Ability to work in a fast paced environment
  • Highly motivated and committed to deliver a great customer experience
  • High Level of Responsibility 
  • Excellent Customer service & communication Skills
  • High level of attention to detail
  • Problem solving skills
  • Excellent Organisational Skills
  • Well presented
  • Can work well independently and as part of a team

If you feel you meet the above criteria, please APPLY NOW we want to hear from you.

Applications close 3rd July 2020. 

Please not that only successful candidates will be contacted.

To get a feel for how we operate take a look at our customer testimonial video here.

16/06/2020 $0 Adelaide 1 Administration & Office Support
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