Service Supervisor

Manage team's workflow, Continuous improvement of Field Service Support process, Support and monitor Vic based service partners.

To continue providing high quality After Sales Services to our customers, the Earthmoving Equipment & Material Handling division of Liebherr-Australia is seeking a driven and professional Service Supervisor to lead our Victorian team from the Dandenong based branch.

 

Reporting to the National Service Manager, you will lead and manage an experienced team servicing our customers throughout Melbourne, Regional VIC and Tasmania where. This dynamic role is suited for someone with extensive experience in the industry who is both motivated and customer focused.

 

Key Responsibilities:

  • Manage Service team (Workshop and Field Service Technicians, Administration and Service Partners)
  • Place high priority on Maintaining and developing long-standing professional relationships with new and existing customers
  • Provide advice and guidance to technicians and customers as required
  • Pursue new and existing service sales opportunities
  • Support and monitor VIC based Service partners to a high level
  • Manage financial responsibilities for the VIC Service department
  • Coaching and development of all Service Team members
  • Ensure behavior is consistent with business values and expectation/s.
  • Work constructively to deliver the strategic goals of the team in accordance with Liebherr values and overall objectives.

 

Key Criteria:

  • Sound technical knowledge of Earthmoving Equipment
  • Shows capability in creating a sense of partnership and forging strong relationships
  • Previous management or team leadership experience
  • Ability to manage departmental P&Ls, quotes, WIP & invoicing; and to identify areas for improvement or additional business opportunity
  • Good communication and negotiation skills
  • Hold a current drivers license

 

An attractive salary package including vehicle and phone is on offer in conjunction with a range of excellent benefits including OEM mentoring and international travel opportunities.

If you think this is the perfect role for you, please apply via the link below.

Applications close 26 June 2020.

 NO AGENCIES OR THIRD PARTIES PLEASE

09/06/2020 $0 Bayside & South Eastern Suburbs 1 Trades & Services
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume