Team Leader, Key Accounts and Business Development
About CCIWA CCIWA is the peak business organisation in Western Australia. We promote free enterprise through strong advocacy and essential services that make it easier to do business. About Apprenticeship Support Australia Apprenticeship Support Australia is contracted by the Australian Government to deliver Australian Apprenticeship Support Network (AASN) services. Our team provide a range of free advice, information and support to employers, trainees and apprentices. Our services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the cycle.
Click here to find out more: www.apprenticeshipsupport.com.au/About-Us
About the Role We are seeking an enthusiastic individual who can supervise, lead and support the Key Accounts and Business Development (BD) team whilst working alongside ASA in order to implement successful BD and client retention strategies through high-quality customer service and support.
You will be required to:
Supervise, lead and support your team to achieve set KPI’s
Actively engage with clients in order to provide on-going support
Execute the client retention and growth strategy in order to drive new business, identify new client opportunities, grow in the market and increase client loyalty and retention
Build strong relationships with ASA key clients and execute high-quality account management processes to meet the needs of the clients
Promote ASA to clients and new customers through networking, presentations and events.
All ASA roles are based on the AASN contract which CCIWA has held for over 20 years. At the start of February, we began our new contract with the government which will go until the end of 2022 with the potential for an additional 3 years.
About you We are looking for someone who has:
Certificate IV in Business or equivalent
An understanding and knowledge of the Australian Apprenticeship system
Key account management skills
Strong leadership skills
High level of organisational skills in order to deliver a structured BD and retention plan
Experience in building and managing a strong network of clients; and the ability to win new clients
Ability to build and retain networks across various stakeholders such as employers, registered training organisations, government bodies, schools, community organisations within the VET sector
Outstanding customer service skills
Excellent communication skills – oral, written and the ability to present to groups
A current drivers licence is required as you will be required to travel within your designated area.
To be successful you must be able to obtain a clear Federal Police Clearance and Working with Children’s check.
About our Culture At CCIWA we are high performing, diverse people who are talented, supportive and inclusive. We will work with you to develop your career, ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
Applications Applications close end of business Friday 19 June 2020. Short-listing for this position will commence immediately and the position may close earlier than stated should we shortlist a suitable candidate.
Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for this role and add to the exceptional services we provide to Western Australian businesses and apprentices.
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