Field Service Engineer

About us:

SpeeDx Pty Ltd is dynamic, rapidly growing company with a strong portfolio of technology at the cutting edge of molecular diagnostics. With our headquarters in Sydney, we have developed and launched a portfolio of in vitro diagnostic assays for infectious disease. Our well-equipped offices and laboratories are centrally located at the Australian Technology Park in South Eveleigh (Sydney) and are easily accessible by rail.

At SpeeDx we believe our employees are pivotal to our success and reputation, therefore we strive to offer true work/life balance with opportunity for further training and structured career development. We expect a lot from our people as they do of us. If you can rise to the challenge, we will provide you with a dynamic and rewarding career.

About the Role:

SpeeDx are looking for a talented, experienced Field Service Engineer to meet the daily service maintenance and repair needs of customer equipment. In your role you will establish and maintain proper business relationships with customers and peers, along with performing necessary administrative duties and any other duties as assigned

Your primary responsibilities will include:

  • Perform equipment installation, operation and performance qualification
  •  Troubleshoot, maintain, and repair automation and robotic equipment
  • Complete preventative maintenance and field modifications
  • Manage repair part cycle times
  • Manage calibration and maintenance cycle times for customer sites
  • Keep up to date on administrative responsibilities such as maintenance of customer service logs and internal service records in a timely manner
  • Liaise with equipment manufacturer
  • Report problems and perform root cause analysis on instrument failures
  • Maintain regular communications with customers, ensuring resolution and follow-up
  • Maintain tools and test equipment, ensuring properly calibration
  • Develop service-related documentation and SOPs
  • Utilize appropriate escalation processes to resolve customer service issues
  • Lift and carry toolbox that can weigh up to 20kg
  • Adhere to current regulatory requirements included, but not limited to, ISO 13485, OSHA and 21 CFR part 820.

The ideal applicant will:

  • Have experience servicing diagnostic automation equipment
  • Have experience interfacing with both internal team members and external customers as part of a solution-based service process
  • Have a proven record of being reliable and accountable for all aspects of their job
  • Be proficient with computer skills including MS Word, PowerPoint, Excel and Outlook
  • Have excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
  • Have the ability to work in a fast-paced, self-directed, entrepreneurial environment
  • Be resourceful, with the ability to make decisions independently
  • Have strong time management skills
  • Be adaptable to changing circumstances
  • Have strong attention to detail
  • Be able to multi-task activities with shifting priorities
  • Have the ability to work productively in a pressurized environment
  • Have a proven ability to understand a detailed scope of works
  • Be able to both work both autonomously and as a part of a team
  • Show initiative and self-drive to get the job done in a fast-paced environment
  • Be ethical and trustworthy

Minimum Qualifications:

  • Bachelors degree mechatronic engineering or comparable, or equivalent experience

Essential Experience:

  • Valid drivers license and good driving record
  • Experience diagnosing and repairing mechanical and electromechanical equipment
  • Experience troubleshooting and responding to customer concerns

Desirable Experience:

  • Previous experience with liquid handling, or integrated liquid handling platforms
  • Five years work experience in the healthcare industry

Signature Behaviours:

All staff are accountable for demonstrating SpeeDxs signature behaviours of:

  • Focus on solutions (Positive attitude, change ready, improvement and insight)
  • Stand up and contribute (Participation, collaboration, courage and respect)
  • Do what you say (Honesty, integrity, transparency and trust)
  • Support and Encourage (Encouragement, communication, empathy and cooperation)
  • Own the outcome (Ownership, accountability, results and accomplishment)

09/06/2020 $0 CBD, Inner West & Eastern Suburbs 1 Engineering
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