On-site Counsellor - Contact Centre

Foster health and well-being in the workplace, Join a growing and dynamic organisation, This role can be based from Modbury or Noarlunga office.

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the role

The Counsellor will work as part of the HR team and will provide support and guidance to employees within our contact centre. The On-site Counsellor will be the first point of contact for brief intervention counselling and providing an acute triage function directing employees to other support services. This role will help employees build coping mechanisms for stressful situations they may encounter on the job. The Counsellor will be responsible for developing strategies in conjunction with HR which will improve health and mental well-being within the workforce.

What you'll do
  • Develop and implement coping mechanisms for employees related to stressful events they encounter on the job
  • Referring employees to professional support services as required
  • Maintaining accurate case documentation
  • Supporting employees and management in addressing employee issues and requests for support
  • Producing and maintaining appropriate policies and mental health strategies
  • Educating employees on the tools and resources available to them, tracking and measuring the impact of these
  • Working within the HR team as required to actively manage return to work requirements
What you'll bring
  • Sound knowledge of mental health and well-being within the workplace
  • High level communication skills, with the ability to negotiate and influence key stakeholders
  • Ability to use initiative and judgement in resolving problems
  • Demonstrated ability to collaborate with others and work constructively to accomplish goals
  • Ability to work in a fast paced environment and effectively manage competing priorities
  • Demonstrated ability to work without constant direction, show a bias for action and achieve results
  • Ability to adapt and be flexible, as well as continuously improve work processes
  • Minimum of 3 years ‘experience as a counsellor and relevant counselling certification
  • Australian citizenship and ability to pass a police clearance are essential
About Datacom

With over 6,000 people across our global offices, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965, we are local at heart, yet world class in capability. Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. 

At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer flexible working arrangements, a corporate wellness program and provide you with the technology to enable you to work efficiently.

09/06/2020 $0 Adelaide 1 Call Centre & Customer Service
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