Reception and Administration Officer

Woden Community Service (WCS) is an established for purpose provider of disability, mental health and aged care services for our community. WCS proudly celebrated 50 years of service to the Canberra community in 2019. Our vision is A vibrant and connected community achieved through our values of Hope, Community, Integrity and Responsiveness.

We are currently looking for a Reception and Administration Officer who will be the first point of contact for WCS. The role plays an important part in effectively engaging community members who seek information or support from WCS. This position sits within the Community Engagement Team and provides administrative and reception support for Woden Community Service including the Community Engagement Team.

About the role

  • Welcoming and friendly engagement with community members presenting at WCS front office.
  • Attend and respond to all general enquiries about our services and provide accurate information.
  • Conduct intake processes, initial assessment and referrals using in-depth knowledge of WCS and external services.
  • Apply strengths based, trauma informed and culturally sensitive practices.
  • Provide support to vulnerable people who may be in crisis and experiencing complex needs and deescalate disruptive situations effectively.
  • Ensure current and comprehensive knowledge of WCs programs.
  • Engage in the ongoing improvement of own knowledge and skills through self-learning and attending agreed training programs and reflective practice.
  • Provide administrative support to WCS and the Community Engagement Team
  • Be an active member of the Community Engagement Team and support strategic direction of the team.
  • Contribute as an effective team member by sharing information, supporting and assisting colleagues in a proactive manner to meet goals and time frames.
  • Participate in the ongoing improvement of quality service delivery.
  • Ensure orderliness and cleanliness of the reception area at all times.

For a full position description of this role please visit our website at

What we offer

  • Part time, fixed term position until 23 October 2020
  • 22 hours a week
  • Salary $60,718.87 $ 65,119.65 pa, pro rata dependent on qualifications and experience
  • Access to salary packaging benefits which can increase your take home pay

Skills and Experience

  • Positive and friendly demeanour
  • Ability to engage and communicate effectively with people from diverse ethnic and social backgrounds, people experiencing mental illness and other complex issues.
  • Experience in providing service information, conducting assessments and making referral
  • Experience working in a fast paced changing environment that requires effective organisation skills.
  • Practical experience working with the Microsoft Office suite products
  • Experience with databases and systems, or an ability to quickly learn

You will need:

  • Diploma or Cert IV in related field

Note: applications that do not provide the requested documentation may not be considered. To be eligible for employment, you must have working rights in Australia and be willing to undertake background checks required for the position.

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.


23/03/2020 $0 ACT 1 Administration & Office Support
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