Client Services Officer - Student Administration Services

UNSW Canberra is a campus of the University of New South Wales located at the Australian Defence Force Academy in Canberra. UNSW Canberra endeavours to offer staff a rewarding experience and offers many opportunities and attractive benefits, including:

  • One of Australia’s leading research and teaching universities
  • Australian bush land setting
  • FREE Onsite GYM, pool and Indoor Sports Centre
  • A strong commitment to staff development and learning
  • A strong commitment to work life and family balance
  • Generous superannuation and salary packaging opportunities
  • Location: Canberra, Australia

UNSW Canberra has four academic schools; School of Business, School of Engineering and Information Technology, School of Humanities & Social Sciences and the School of Science. UNSW Canberra staff undertake both Defence and non-Defence related academic research.

About the role

  • Salary
    • Level 4 - $68,152 to $71,893 per annum (+ 17% Super & leave Loading)
    • Level 5 - $74,338 to $84,116 per annum (+ 17% Super & leave Loading)
  • Full-time, continuing

The Student Administrative Services (SAS) is the lead for admission, enrolment, course scheduling, timetabling, examination administration, and conferring ceremonies at UNSW Canberra. These core activities are critical to university operation and the success of students at UNSW Canberra.

UNSW Canberra has an opportunity for a Client Services Officer within SAS. You will deliver high quality front-line student support services across a wide variety of administrative and student life enquiries via multiple enquiry channels. Our student cohorts include Defence sponsored and civilian students studying undergraduate and postgraduate programs across different disciplines. You will also contribute to the establishment, maintenance and improvement of systems and process used by the client services team.

About the successful applicant

To be successful in this role you will need to have:

  • Completion of a diploma or degree with relevant work experience
  • Excellent administration skills
  • Demonstrated ability to communicate effectively (both written and verbal) and interact successfully and respectfully with people from differing backgrounds both on technical and non-technical levels
  • Demonstrated ability in building and maintaining working relationships with colleagues plus internal & external stakeholders
  • Ability to learn and contribute to the development and implementation of new systems and procedures


How to Apply: If you enjoy customer focused roles and have great administrative skills with a view on improving systems and process please submit your CV, cover letter and responses to the selection criteria.

Applications close: 11:30 pm (AEDT), Wednesday 1st April 2020


23/03/2020 $0 ACT 1 Administration & Office Support
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume