Sydney CBD location(s), Competitive rate ($28+) plus Super per hour, Multiple positions (50+); urgent start dates late March.
What is Weploy
For Claims & Customer Service specialists, Weploy is an on-demand-staffing platform that connects Weployees to a variety of Customer Service roles across NSW (& VIC) the Financial Service sector - mainly Superannuation and Insurance.
What is a Weployee
As a Weployee (casual employee of Weploy), you join our community of pre-vetted talent.
This means you have access to a variety of Customer Service/Claims job opportunities at your fingertips.
Full time roles are automatically matched and job assignment offers are sent directly to you via our mobile app.
- Forget searching and applying for jobs over and over again -
We will support you throughout your journey as a Weployee and within ALL your job assignments.
Customer Service job assignments include Inbound, Outbound, and/or customer Retention within our clients Contact Centres.
Our client, your next workplace:
Our client is a leading European Insurance organisation with a global presence and over 100 offices worldwide.
Given the nature of the Insurance industry, there is an urgent uptake of hires when regulatory changes occur throughout the year; where insurance members (customers) are required to be informed of policy changes.
In addition to the current COVID19 events where there is a surge in customer enquiries.
Job assignments vary between 1 months to 6 months FT, with potential for on-going, or permanent positions for the right Weployee(s).
Your next role starts immediately:
Youll be part of a highly qualified Contact Centre team(s).
Managing high volume of inbound/outbound calls to assist customers with claims
Managing portfolio of claims and liaise with different stakeholders, ensuring customers are effectively communicated with
Discussing annual renewal options or policy changes
Upholding a high level of customer satisfaction and focus
Providing customer feedback and insight the company
Various office administration tasks
What you need to present and do next:
Available for immediate start(s)
Full time availability (a must)
Have 1-2 years Contact Centre experience within Insurance or similar (highly regarded)
Customer focused with excellent communication skills both written and verbally
Adhere all compliance & regulations and process driven
Lifetime learner you take every opportunity to learn and gain new knowledge and skills
Problem solver you embrace challenges enthusiastically; understanding callers needs and being able to deliver professional and relevant solutions
RG146 certified highly regarded
Don't wait, APPLY now to be considered for March/April intake to the Weployee community!
Please note that we move FAST with our processes, which includes a phone/video interview(s), online (psychometric) assessments, police and relevant work rights checks, and onboarding before accessing our mobile app.
In response to the COVID19 crisis, our main priority is the health & wellbeing of our talent community, therefore we are currently creating the framework for safe/flexible work arrangements such as 'work from home' (WFH)/remote.