Claims Officers

Sydney CBD location(s), Competitive rate ($28+) plus Super per hour, Multiple positions (50+); urgent start dates late March.

What is Weploy 

For Claims & Customer Service specialists, Weploy is an on-demand-staffing platform that connects Weployees to a variety of Customer Service roles across NSW (& VIC) the Financial Service sector - mainly Superannuation and Insurance. 

What is a Weployee

As a Weployee (casual employee of Weploy), you join our community of pre-vetted talent. 

This means you have access to a variety of Customer Service/Claims job opportunities at your fingertips. 

Full time roles are automatically matched and job assignment offers are sent directly to you via our mobile app.

- Forget searching and applying for jobs over and over again - 

We will support you throughout your journey as a Weployee and within ALL your job assignments.

Customer Service job assignments include Inbound, Outbound, and/or customer Retention within our clients Contact Centres.

 

Our client, your next workplace:

Our client is a leading European Insurance organisation with a global presence and over 100 offices worldwide. 

Given the nature of the Insurance industry, there is an urgent uptake of hires when regulatory changes occur throughout the year; where insurance members (customers) are required to be informed of policy changes.

In addition to the current COVID19 events where there is a surge in customer enquiries.

Job assignments vary between 1 months to 6 months FT, with potential for on-going, or permanent positions for the right Weployee(s).

 

Your next role starts immediately:

Youll be part of a highly qualified Contact Centre team(s). 

  • Managing high volume of inbound/outbound calls to assist customers with claims

  • Managing portfolio of claims and liaise with different stakeholders, ensuring customers are effectively communicated with

  • Discussing annual renewal options or policy changes

  • Upholding a high level of customer satisfaction and focus  

  • Providing customer feedback and insight the company

  • Various office administration tasks

 

What you need to present and do next:

  • Available for immediate start(s)

  • Full time availability (a must)

  • Have 1-2 years Contact Centre experience within Insurance or similar (highly regarded) 

  • Customer focused with excellent communication skills both written and verbally

  • Adhere all compliance & regulations and process driven 

  • Lifetime learner you take every opportunity to learn and gain new knowledge and skills

  • Problem solver you embrace challenges enthusiastically; understanding callers needs and being able to deliver professional and relevant solutions

  • RG146 certified highly regarded 

 

Don't wait, APPLY now to be considered for March/April intake to the Weployee community!

 

Please note that we move FAST with our processes, which includes a phone/video interview(s), online (psychometric) assessments, police and relevant work rights checks, and onboarding before accessing our mobile app.

 

In response to the COVID19 crisis, our main priority is the health & wellbeing of our talent community, therefore we are currently creating the framework for safe/flexible work arrangements such as 'work from home' (WFH)/remote. 

23/03/2020 $0 CBD, Inner West & Eastern Suburbs 1 Call Centre & Customer Service
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