Up to six (6) months FT, with ongoing available, $28+ plus Super per hour, Melbourne CBD location(s).
Customer Service Consultants
Our client is a global leader in the Financial markets delivering products & services with technology & data enabled solutions.
Their portfolio includes asset & equity management, funds administration and services, investment and technology platforms and more.
Amidst the current COVID19 events, there is a surge of customer enquiries across these divisions; opening opportunities for multiple positions (job assignments) urgently.
Job assignments vary between 2 months to 6 months FT, with potential for on-going, or permanent positions for the right 'Weployee'(s).
Your next job assignment:
Youll be part of a highly qualified Contact Centre team(s).
Managing high volume of inbound/outbound calls to help customers discuss their account details, products and services available to them
Discussing annual renewal options or policy changes
Upholding a high level of customer satisfaction and focus
Providing customer feedback and insight the company
Various office administration tasks
What is Weploy
For Customer Service Consultants, Weploy is an on-demand-staffing platform that connects Weployees to a variety of Customer Service roles across VIC (& NSW) in the Financial Service sector - mainly within Superannuation & Insurance and more.
What is a Weployee
As a Weployee (casual employee of Weploy), you join our community of pre-vetted talent.
This means you have access to a variety of Customer Service (& Administration) job opportunities at your fingertips.
Full time (FT) roles are automatically matched and offers are sent directly to you via our mobile app.
Forget searching and applying for jobs over and over again.
We will support you throughout your journey as a Weployee and within ALL your job assignments.
Customer Service job assignments include Inbound, Outbound, and/or customer Retention within our clients Contact Centres.
What you need to have and do next:
Available for immediate start(s)
Full time availability (a must)
Have 1-2 years Contact Centre experience (highly regarded)
Customer focused with excellent communication skills both written and verbally
Adhere all compliance & regulations and process driven
Lifetime learner you take every opportunity to learn and gain new knowledge and skills
Problem solver you embrace challenges enthusiastically; understanding callers needs and being able to deliver professional and relevant solutions
RG146 certified (highly regarded)
APPLY now and don't miss March and April's round of intake!
Please note that we move FAST with our processes, which includes a phone/video interview(s), online (psychometric) assessments, police and relevant work rights checks, and onboarding before accessing our mobile app.
In response to the COVID19 crisis, our main priority is the health & wellbeing of our talent community, therefore we are currently creating the framework for safe/flexible work arrangements such as 'work from home' (WFH)/remote.