Customer Service & Resolution

APS5 - $45.74+Super per hour, Initial contract to June 30 plus likely 12-month extension, Geelong based.The Opportunity:

Our federal client is undertaking a large-scale business transformation overhauling the disability sector. They are seeking multiple Customer Service & Resolution Officers to join a growing team that manages the investigation of complex payments and claims. You will be apart of the Payments team within the Markets, Provider and Sector Development (MPSD) group which is responsible for validating payment claims and delivering on programs of work that enhance the NDIS provider and participant experience

This role has initial approval to 30 June 2020 with a possible 12-month extension and is based in Geelong.


The Role

This is a complex administrative role where you will provide exceptional customer service while investigating and validating complex claims to determine the best course of action for resolution. You will ensure compliance with guidelines, regulations and legislative frameworks to ensure consistency in issue resolution approaches.


Selection Criteria

  • Strong administrative support experience, ideally with prior experience in a large/national organisation.
  • Previous experience in issues resolution, complaints, claims processing or similar.
  • The ability to work in a fast-paced, rapidly changing environment.
  • Outstanding communication skills and stakeholder engagement capabilities, and customer service skills.
  • Previous exposure to NDIS highly regarded.


This is an APS5 classification role, with an hourly rate of $45.74 plus super on offer, however, there are also APS 4 level roles available.

23/03/2020 $0 South West & M5 Corridor 1 Call Centre & Customer Service
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