Customer Service Officer

  • 2x Part-time positions available (Evening shifts 4.30pm - 8pm Tuesdays and Thursdays - until December 31st 2020)
  • Footscray Location
  • Possible additional hours offered


So why cohealth

We may be a little biased, but we love where we work - really! cohealth aims to provide a rewarding work culture that encourages personal and professional growth. We offer a competitive salary, attractive benefits including Not for Profit 'Salary Sacrificing' benefits on top of your salary, and career development training opportunities for people who really want to soar! We value recognising the incredible things our teams do and we like to have fun together - so yeah having a great work culture really matters to us here.


About the Role


The CSO will be responsible for client reception and waiting areas, registration, taking payments, arranging client appointments, data entry and other associated functions as directed by the Team Leader/Line Manager for cohealth; including the provision of high-quality Oral Health, Medical, and Allied Health services; high standards of customer service when responding, administration, and teamwork are required.


The primary role of the CSO is to address all enquiries, whether in person or by telephone and provide practical and administrative support to Oral Health, Medical and Allied Health staff of the service, including managing the flow of clients to optimise the number of consultations available.


Your daily duties will be diverse however, will include:

  • Customer service
  • Appointment making and changing
  • Client records management (electronic and paper-based)
  • Finance: Income and debtors
  • Site and daily waiting room management
  • Teamwork & communication
  • Duties for sites that include Medical and Dental practices


About You

Our ideal candidate for this candidate will have:


  • Flexibility, initiative, professionalism, decisiveness, integrity, attention to detail, service orientation, and respect
  • Good communication and negotiation skills, writing skills, time management/organisational skills, analytical thinking, problem-solving skills, computer skills
  • Demonstrated knowledge of accounts processes and appointment booking processes
  • Must be available to work each Tuesday and Thursday evening from 4:30pm - 8:00pm
  • Must be able to work confidently unsupervised with minimal staff on-site during the evening
  • Closure of the clinic
  • Experience with face to face customer service
  • Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds, throughout their journey with cohealth
  • Enjoys working within a dynamic, fast-paced team environment
  • Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing and Medicare payment systems

 Applications close 10 April 2020.

23/03/2020 $0 Western Suburbs 1 Call Centre & Customer Service
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