We are a family owned local business servicing the Sunshine Coast for over 30 years. We are looking for a qualified Customer Services Co-ordinator with Technical knowledge in the field of TV antenna and AV Services to job share 3-4 days per week with the possibility of moving into full time in the future.
The successful applicant would need the following skills and personal attributes:
Technical knowledge and experience in electronics, specifically TV antenna, Satellite, CCTV, Data and Wifi. With a knowledge of Audio Visual either as a tradesperson or hobbyist
Willing to learn new skills and new technology
Patience and a willingness to be understanding and helpful with customers
Friendly and polite phone manner
Good sales skills or willingness to learn
Basic computer skills with the able to type accurately on a keyboard. Basic skills would include the ability to competently use email programs, word processing, excel spreadsheets and cloud based job control software.
Local knowledge of suburbs for efficient scheduling is an advantage
Good command of the English language and can create clear and concise estimate and scope of works documents as well as quality checking others documentation.
Good spelling skills are a real advantage
A person who can follow a strict non-smoking office policy in consideration of existing team members
A person who is punctual and willing to complete important tasks rather than leave by the clock
Someone who is flexible with increasing from 3 days to 4 days a week with the option of going full time in the future and looking for long term, ongoing employment.
What the job entails.
Answering the phone and taking customer enquiries.
Handling incoming and outgoing email enquiries and communications.
Schedule jobs and data enter details into a cloud based CRM and booking system.
Assist Techician's and customers with Technical support.
Reschedule jobs as needed.
Over the phone diagnosis and estimated pricing.
Quality control, type and send estimates to clients.
Front counter sales and advice on aerials for home and caravans
Front counter sales and advice on satellite for home and caravans
General office cleaning duties. ie, emptying bins, etc.
Keep front counter and showroom area clean and tidy
16/03/2020$0Sunshine Coast1 Trades & Services
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