GEMS Event Management Australia is looking for a Membership Officer to join our team on a permanent part time basis. We are a small Professional Conference Organiser (PCO) located in Five Dock, with a portfolio of three Non-for-Profit Industry Association Clients. As Membership Officer dedicated to one of our clients, Stormwater NSW, you will be responsible for a wide variety of functions that all relate to the membership, predominately driving membership recruitment and initiating association sponsorship. You will be working in conjunction with our Secretariat Manager and the Committee of Stormwater NSW to grow membership of the association. This role will initially be 8 10 hours per week for a period of 3 months, with the potential for extension. Days, hours and location of work are flexible for the right candidate.
Responsibilities of this role will include:
Drive membership recruitment and retention activities with a focus on actively recruiting new members for Stormwater NSW
Develop strategies and tactics to achieve membership growth and retention KPls
Providing outstanding member service, servicing the needs and enquiries of existing members
Maintain and utilise the CRM database
Processing and managing member requests via multiple channels, including data-entry, and handling phone and email enquiries.
Evaluate and propose new membership entitlements or improvements to existing membership procedures
Build and develop positive relationships with members, stakeholders and colleagues working as an effective team member, sharing information and providing assistance
Participation in committee meetings and undertake regular reporting to both the Secretariat Manager and Client Committees
Drive our association sponsorship recruitment process in partnership with the Secretariat Manager and the Association Executive
The successful candidate should have:
Results driven mentality
Experience within a membership/not-for-profit organisation or a sales environment will be highly regarded
Advanced data, reporting and analytical skills
The ability to work well within a team environment providing assistance to team members as necessary, as well as the ability to work autonomously
Highly developed computer skills and be proficient in Microsoft Word, Excel and PowerPoint. Experience with EventsAir, QuickBooks or WordPress an advantage
Exceptional written and verbal communication skills, attention to detail, organisational and time management skills
A high level of customer relations skills and experience
Professional demeanour, confident, resourceful, organised and result-driven
Able to multi-task, work under pressure and achieve deadlines
Valid Australian Drivers Licence and own vehicle
About GEMS Event Management Australia
GEMS Event Management Australia is an award-winning conference management company who have been delivering high quality conferences and business events since 1991. In addition to our event portfolio, we also manage the Secretariat for three of our event clients in addition to their smaller professional development activities.
We are a small team working out of a warehouse office in Five Dock, in an area with plenty of all-day free parking in surrounding streets. Its not all work and no play we put a lot of emphasis on flexible working arrangements, work life balance and socialising as a team. In addition to End of Month Drinks, celebrating staff birthdays and Fri-YAY lunches, we have an annual three-day staff retreat to reflect on the year gone and plan for the year ahead.
To be negotiated in line with your experience.
Applicants Must Have Full Unrestricted Work Rights in Australia
Due to the volume of applications we receive only shortlisted applicants will be contacted.
16/03/2020$0CBD, Inner West & Eastern Suburbs1 Administration & Office Support
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