Manager Tax - Innovation and Stakeholder Management

Manager Tax - Innovation and Stakeholder Management, Ongoing, PARRAMATTA

About the Role

Revenue NSW is both a service provider and regulator. It supports sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, administration of State taxation and revenue collection, and NSW land and property administration. We are a customer-focused organisation, dedicated to high quality customer service, excellence and innovation. We consistently strive to make it easier for our customers to deal with us, expect all of our staff to demonstrate a genuine commitment to delivering excellent customer service and encourage the professional development of our staff.

Duties is looking for an experienced stakeholder manager to lead and manage staff, budget, resources, system and process improvement to meet service delivery, targets and service standards and improve customer service, education and compliance.

Your main duties will include:

As the Manager of Innovation and Stakeholder Management, you will be responsible for developing and driving the strategic agenda of the Duties and Grants function within Revenue NSW and the entire industry. You will help develop our strategic plan and determine opportunities for continuous improvement.
You will also be responsible for fostering and managing relationships with our key stakeholders and help increase the profile of the function within the e-Conveyancing marketplace.

To be successful, you will demonstrate:

  • The ability to understand the big picture and how to develop and foster innovative opportunities for growth and business improvement
  • Excellent written and oral communication skills and the ability to distil complex information into easy to understand reports for various stakeholders
  • Fantastic stakeholder management across both internal and external stakeholders and the ability to bring them along for the journey
  • The ability to manage a small high performing team and foster a high performance culture across the Duties and Grants business unit

    Working at Department of Customer Service

    The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

    Salary Grade 11/12, with the base salary for this role starting at $128,089 base plus superannuation



    Closing Date: Monday 16th March 2020 [09:59am]

    The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

    If you do require an adjustment during the recruitment process, please notify us on your application form.

16/03/2020 $0 Parramatta & Western Suburbs 1 CEO & General Management
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