Customer Service Specialist

Join an Innovative & Rapidly Expanding National Company, Comprehensive Induction + Ongoing Support & Training, Fast Paced Role Where Every Day Will Be Different.


Generation Health Group is an Australia-wide customised mobile allied health and occupational consultancy service. We exist to re-imagine health for a new generation. A new generation of clients through a new generation of experienced health and vocational professionals.

Through the application of technology and mobility, we believe we can support the delivery of innovative, measurable individual health solutions. Taking a holistic approach to the overall improvement and well-being of all our clients.


We are seeking an experienced administrator and customer service specialist who thrives working in a fast paced environment and enjoys a diverse range of work.This position will be based out of our Head Office located in North Sydney

In this role, you will assist with a range of activities to support the delivery of our services to our major client. This will include being the first point of contact and assisting our teams of consultants in the Allied Health industry, invoicing, coordinating technology requirements and handling property related issues. .

Exceptional organisational skills and excellent customer service skills will be key to success in this role. Reporting to the National Account Manager - Australian Defence Force, this role requires a highly motivated and detail orientated individual who will be responsible for, but not limited to the following duties.


  • Provides administrative support to consultants at all stages of service delivery to enable consultants to work efficiently and effectively
  • Conduct regular customer reporting based on specific customer requirements
  • Invoicing and assisting with a range of property and facilities related tasks
  • Respectful communication, engagement and rapport building with clients, customers and co-workers
  • Prepare and distribute invoices from the information provided by the consultants, managing corrections and adjustments as required
  • Prepares real-time operational reports to consultants & managers
  • Liaising  with external customers with impeccable customer service focus
  • Manipulate reports using Excel 
  • Performing any ad hoc duties as requested by the Management Team & Service Delivery Team within workload requirements including providing administrative support on-base to the Australia Defence Force as and when needed to cover leave.


  • Australia working rights
  • Ability to exercise discretion when handling confidential information and material
  • Strong written and verbal communication skills 
  • Proven experience multitasking and supporting a professional team
  • Excellent organisational skills including time management  
  • Intermediate level of skills using the Microsoft Office suite
  • Highly motivated and positive personality with a 'can do' attitude!


  • Professional Career Development Plan and allowance
  • Become part of a friendly and progressive team that has a supportive and collaborative culture.

All applicants must have unrestricted Australian Work rights & will be subject to a federal criminal record check.

If you are interested in being considered for this opportunity please submit your application via the apply button.


16/03/2020 $0 North Shore & Northern Beaches 1 Administration & Office Support
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