Kidney Health Information Officer

Kidney Health Information Officer

Do you have renal experience and are seeking a new challenge Tired of shift work Keen to play a critical role in improving the quality of life of people with kidney disease Then you may be our next Kidney Health Information Officer. If you enjoy a dynamic work environment and are searching for a rewarding position then this is the job for you!

Kidney Health Australia is the peak national body representing those living with and affected by kidney disease. A not-for-profit organisation to promote good kidney health through education, advocacy, research and support.

About the role

The Kidney Health Australia Helpline is the first port of call for many people with kidney diseases and their family members and carers. The helpline provides critical information and support to enquirers, at a time when its most needed. Some of the critical activities of the role include:

  • Delivering high quality health information and advice related to kidney health issues through the Helpline via telephone and email
  • Implementing triaging protocols for all enquires to the Kidney Helpline
  • Providing general information about Kidney Health Australia programs and services
  • Connecting people to appropriate resources, programs and services of Kidney Health Australia
  • Managing Kidney Health Australias standard response library for dissemination across all communication channels
  • Providing appropriate advice regarding referral to other community organisations or health services.

To be successful in this role, you will have:

  • Tertiary qualifications in nursing/ health / social sciences or other relevant discipline 
  • Working knowledge of the Australian health care system
  • Sound knowledge of kidney and urinary tract diseases and related management strategies
  • High-level oral, written and interpersonal communication skills
  • Understanding of, and commitment to, delivery of health information based on evidence -based practice
  • Highly effective organisational, time and budget management skills
  • Effective consultation, negotiation and influencing skills
  • Ability to establish rapport and empathy with enquirers
  • Intermediate computer skills and use of a range of software

How to Apply      

  • A current Police Check and Working with Children Check are required.
  • Applications close on Wednesday, April 1st 2020
  • PLEASE NOTE THAT DUE TO THE HIGH VOLUME OF RESPONSES ANTICIPATED FOR THIS ROLE, ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED

16/03/2020 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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