Business Development Director - Citizen Services

Organisation committed to delivering better government services to citizens., Opportunity to drive growth in a progressive business., Melbourne / Sydney / Canberra based role with national remit..

The Organisation

Serco supports governments around the world in the delivery of essential public services. In Asia Pacific, Serco operates across six key sectors Citizen Services, Defense, Healthcare, Immigration, Justice and Transport. Serco Asia Pacific has been operating for more than 30 years in Australia, New Zealand and China; and has provided innovative solutions to some of the most complex challenges facing governments.

Through the Citizen Services division, Serco is committed to delivering better government services to citizens from contact centres and complex case management to the administration of flagship employment and other government programmes.


The Position

The Business Development Director Citizen Services is responsible for taking on a strategic and proactive approach in expanding current contracts as well as building a pipeline of new opportunities. The role would require a highly self-motivated, commercially astute and business focused individual who can develop business, lead sales and grow business activity with government clients. The appointee will also need to be a solutions-oriented and customer-minded professional who can work collaboratively with other leaders in the business, in converting opportunities to new businesses, ultimately accelerating the growth of Serco.


Essential Requirement

  • Experience: Strong working knowledge and exposure consulting to, strategic-selling or management of key accounts, having worked in or for roles that enable and support government.
  • Customer Focus: Experience as a trusted advisor, focused on retention and growth of key accounts to deliver sustainable and diverse value proposition to the customer.
  • Collaboration: Infectious passion for working closely with and building relationships across the organisation to deliver collective outcomes.
  • Commercial Acumen: Ability to develop and execute strategies underpinned by strong commercial principals.
  • Stakeholder Management: Ability to advocate and influence multiple levels of an organisation both internally and externally including with the highest levels of Government.
  • Interpersonal and Communication Skills: Sound judgement, good negotiator, strong verbal and communication skills with uncompromisable integrity.
  • Tertiary qualifications in a relevant field.

 Applications close Friday 3 April 2020.

16/03/2020 $0 CBD & Inner Suburbs 1 Sales
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume