TAFE NSW has over 500,000 annual enrolments and sets the benchmark for quality education in Australia. Join our innovative, dynamic organisation while we embark on a once in a generation evolution to modernise, up skill and digitally transform into a world class education provider.
The Customer and Stakeholder Relations Unit is responsible for ensuring excellence in the local customer experience to maximise customer retention. It manages and builds key community and stakeholder relationships for furthering the reputation ofTAFE NSW as an economic and social asset that delivers on the NSW Government'scommunity and regional development goals. It alsoincludes quality assurance of service delivery by all support services, and Aboriginal engagement and Aboriginal customer experience as well multicultural communities.
The TAFE Services Coordinator will provide a broad support to delivery teams, student services, facilities management and other corporate services.
Working collaboratively with the Manager TAFE Services to monitor site operations and services at the designated learning location. You will be acting as a key liaison and information point for guests, visitors, staff and students to ensure connection with appropriate service offering. You will be operating between two TAFE NSW campuses Shellharbour and Yallah and will be actively involved in the organisation of events and engaging with the local community.
This is an ongoing opportunity located at Shellharbour TAFE NSW campus.
You are degree qualified in a relevant discipline and have experience in busy customer service environments within a complex organisation. You will enjoy challenges and be ready to work in a competing college community. Your previous experiences in a leadership role, events management and stakeholder engagement will be highly regarded.
Additionally, you will have excellent communication in order to build a strong rapport with a wide range of people, addressing immediate issues which can impact on customer experience. Flexibility in this role is required as you will need to work different shifts including evening and weekends to align with TAFE operating hours and events. This can be a physically demanding role which may require you to set up events (packing & unpacking equipment, tables, banners etc.) and to be on your feet for long period of time. You will enjoy learning new technologies and be able to use Ms Office 365 suite, SharePoint and virtual meetings.
How to Apply
For your application to be considered, you must:
- Attach an updated resume detailing your suitability for the role
- Attach answer two target questions outlining your suitability
Job Closes: 25 March 2020 @ 11.59pm.
Responses to the following questions will be required as part of the application process. Please prepare your responses in a word document and copy and paste as required. Please limit your responses to a max 300 words per response.
1.Using examples outline your experience of engaging stakeholders. How do youmanage different stakeholder expectations and motivations
2.Describe a time you took a leadership position when you did not have the title or delegation as a manager. What do you think is the most difficult part in being a leader Please provide relevant examples.
TAFE NSW is an equal opportunity employer that is committed to fostering a diverse workforce.