Credit Officer - Fixed Term Contract

12 month Fixed-Term Contract within the Toll Group, Modern Office Space + Car park, Immediate start + ongoing training and development.

About Toll

Toll is a leading provider of integrated logistics services, generating annual consolidated revenue of AU$8.8 billion and operating an extensive network of over 700+ sites throughout more than 45 countries across the world. As Toll continues to experience exceptional growth locally and internationally, we seek to recruit professional & passionate people who are keen to see their career grow with the business.

The Role

Toll Group is currently seeking an experienced Credit Officer - Billing on a Fixed Term Contract located in Karawatha. As the Credit Officer, you will be required to manage a portfolio of Customised accounts to ensure timely billing and therefore maximise collections and minimise exposure to risk of bad debts.


  • 12 month Fixed-Term Contract within the Toll Group
  • Modern Office Space + Car park
  • Immediate start + ongoing training and development

Key Responsibilities

  • Ensure your personal adherence to GSS Credit Services accounts receivable protocols to ensure the integrity of the debtors tasks under your control.
  • Ensure the appropriate action, including administrative processes and follow up
  • Affectively manage your portfolio of accounts in line with established practices and standards
  • Build strong business relationships- both internal and external
  • Ensure the practice of appropriate and timely communication (verbal, written and face-to-face) with all stakeholders is affectively used
  • Ensure the currency and accuracy of Customer Master Files including contact details and agreed terms to ensure that this information can be followed, and compliance effected.
  • Follow up all referred issues to ensure effective and prompt resolution.
  • Ensure appropriate file notes are maintained on all customers, providing an effective audit trail.
  • Ensure the timely management of all billing queries through to resolution.
  • Provide clear direction to administration support staff
  • Participate as necessary in activities as directed including but not limited to:
    • Auto Downloads
    • Location of PODs/ Finance etc.
    • Invoice downloads
    • Activities associated with end of cycle processes for example end of month, end of year.
    • Reverse billing debtor management
  • Undertake additional tasks and responsibilities as directed by the OTC Management team, Credit Manager or Team Leader to support the Account Receivable and Credit function

Skills & Experience

  • Experience in a similar role
  • Familiarity and understanding with RCTI accounts
  • Excellent finance system skills - Microsoft EXCEL (HIGH-level) and Oracle
  • Knowledge of automation process (e.g. VBA macros) preferred
  • Change and system implementation experience - preferred but not essential
  • Sound organisational and analytical skills
  • Strong communication skills - written and verbal
  • Sound customer service skills

Working at Toll

At Toll, were proud to be a leading integrated logistics provider in the Asia Pacific region. And we know our success is due to the quality and skill of our talented people - quite simply, our people are our most valuable asset.

We work hard to create a workplace that supports our peoples careers and that is a safe, respectful and inclusive place to work.

When you join Toll, youll join 40,000 customer-focused people who are working across 1200 locations in more than 50 countries. Our employees are passionately committed to our vision - to deliver outstanding logistics solutions for our customers, at every stage of the supply chain.

All Toll Group employees must be entitled to work in Australia and undertake a criminal history check, pre-employment medical and drug & alcohol testing.


16/03/2020 $0 Brisbane 1 Accounting
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