Customer Engagement Manager- Boutique Pharma

An innovative driven international specialty pharmaceutical group, To drive customer engagement across the organisation, Alignment of marketing strategy and tactical execution.

This company is an innovation driven international specialty pharmaceutical group that markets an exceptional range of unique products. An opportunity now presents for a Customer Engagement Manager based in Sydney. Reporting to the Marketing Director the role is responsible for driving customer engagement across the organisation, working predominantly within the marketing and sales team as the critical link strengthening the alignment of marketing strategy and tactical execution. You will be proactive, with attention to detail and have a positive attitude, working in an environment which demands your expertise. Critical to your longterm success will be your communication and relationship building skills. This is a great opportunity for someone who thrives on customer engagement, making a difference to the organisation and have fun whilst doing it.

Key role responsibilities:

  • Identify and implement appropriate measures to understand customer values and drivers and keep these at the core of strategy development
  • In collaboration with the Marketing Director and Product Managers, develop and implement the multichannel marketing strategy to facilitate customer engagement aligned to brand objectives
  • In consultation with key stakeholders develop KPIs to measure effectiveness of multichannel strategy and tactics, consult stakeholders with recommendations to improve performance
  • Responsible for training sales team on the integration of the multichannel strategy in day to day activities and the most effective use of platforms, business tools and marketing resources to enhance customer engagement
  • In consultation with sales managers, provide infield coaching to the sales team focusing on utilisation of resources and implementation of the engagement model
  • Responsible for delivering customer engagement training sessions at Sales conferences and biannually cycle meetings
  • Maintain and develop the training manual and training modules


Our preferred candidate has the following personal and professional qualifications:

  • Tertiary qualifications in Science, Business and/or marketing highly regarded
  • 3 to 5 years marketing/sales experience within the pharmaceutical industry
  • Broad knowledge in most aspects of marketing, acquired through education and on the job training
  • Analytical with the ability to produce actionable strategic and innovative insights
  • Strong communication and teamwork skills; the ability to build effective relationships across all levels of the organisation, including the ability to successfully build a network with international colleagues
  • Highly developed organisational skills
  • Ability to meet periodic travel requirements of the role (both interstate and international, as


Essential Skills and Abilities

  • Excellent written and verbal communication skills
  • Excellent stakeholder management

This highly sought-after opportunity will allow a talented individual to have a tremendous influence on the future direction of this niche therapeutic area. In this collaborative environment you will work with a close-knit management team and an experienced group of colleagues. 

Paras & Partners Executive Search and Selection are a wholly owned Australian company. Our head office is based in Melbourne and our State offices in Sydney, Perth and Brisbane.



16/03/2020 $0 Ryde & Macquarie Park 1 Marketing & Communications
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