Communications Team Leader

Work in a rewarding industry where your contribution can make a difference, Exciting opportunity to take your career to the next level, Great location, with street parking and close to public transport.

Our client is Australias leading provider of ophthalmic services, with a mission to transform lives through their strong commitment to the delivery of high-quality outcomes for patients. 

Established in Victoria in 2001 and now with numerous sites across the eastern seaboard, their consulting, day surgery and laser services bring together world-class surgeons, purpose-built facilities and state-of-the-art technology to ensure the best possible outcome for patients. 

Due to staff movement, we are looking for a motivated and driven Communications Team Leader who can take the call centre operations to the next level by driving performance and fostering an engaging environment.  This is an exciting opportunity for someone looking to take the next step in their career or someone looking to develop their leadership skills.  

If you want to work for an organisation where you can make a difference and that takes pride in their positive workplace culture, strong focus on teamwork, comprehensive internal training and continuing professional development opportunities, this role is for you.

The successful applicant will:

  • Manage the day to day operations of all external communication services ensuring a high level of patient service is provided at all times
  • Provide leadership, motivation and support to a team of 10 call centre employees and medical typists
  • Deliver recruitment, training and on boarding as required
  • Collate and analyse call centre data and team results, outcomes and statistics
  • Identify opportunities for process improvements and provide solutions to enhance the team and service delivery

To be successful in this position, you will need:

  • Proven experience leading teams ideally in a call centre or healthcare setting
  • Be highly organised and solutions orientated
  • Excellent interpersonal and communication skills with a high-quality approach to patient service
  • The ability to build relationships, work collaboratively and successfully interact with peers, management, medical professionals and stakeholders
  • Attention to detail and quality service focus under time pressure
  • Demonstrated initiative


16/03/2020 $0 North Shore & Northern Beaches 1 Call Centre & Customer Service
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