Senior Veterinary Receptionist

An exciting opportunity has arisen for a full-time/part-time Senior Receptionist/Customer Care member to join our busy veterinary practice(s).

We are seeking a kind and confident individual to commit to this role within a fun, progressive and inclusive team.

It is essential that you possess a love of animals and a passion for people as the pets we care for are regarded as family members to our wonderful clients.

Experience and Qualification Requirements:

Previous experience in an administrative, reception or customer care position is essential (all industry's considered).

Duties include, but are not limited to:

  • Providing outstanding customer service.
  • Warmly and efficiently greeting clients and their pets.
  • Communicating with clients via various means including by phone and email.
  • Schedule management: making bookings and organising/understanding a multi-practitioner, two-hospital schedule.
  • Being the organisational link between our clients, veterinarians and nurses.
  • Administrative tasks such as banking, mail runs, billing/invoicing, debt collection, resolution and maintenance of internal system.
  • Inventory management and ordering of supplies.
  • Scheduling team training/learning session.
  • Working between two, busy and diverse receptions.
  • Attending to a multi-line phone system.
  • Providing efficient and accurate transactions.
  • Maintenance of reception areas and consulting rooms: ensuring cleanliness and providing high levels of infection control.

Successful applicants will show:

  • Outstanding customer service skills.
  • Attention to detail.
  • Excellent written and verbal communication skills.
  • The ability to work efficiently as an individual, and as part of a team.
  • The ability to prioritise.
  • Excellent organisational and time management skills.
  • The strong ability to multi-task under sometimes-stressful conditions.
  • Be reliable, friendly and approachable with clients and other staff members.
  • Experience in practice management software: EzyVet and accounting software 'Xero' would be advantageous
  • A prior knowledge of basic patient care, services and standards is preferred but not essential.
  • A long-term commitment to our business.
  • The ability to identify potential problems and suggest/implement solutions.

Hours of Work and Remuneration:

A 38 hour/week roster will be set. Alternating shift patterns between morning (7.30am - 4.30pm) and evening (10am - 8pm) will be shared. Weekends (every second Saturday) will be scheduled.

Please be advised that only successful applicants will be contacted.

Please note: This position is not a pathway to veterinary nursing.

16/03/2020 $0 Brisbane 1 Administration & Office Support
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