Department of Communities & Justice
Corrective Services NSW
- Sentence Administration Officer
- Clerk Grade 3/4
- Temporary Full-Time role for up to 12 months with a possibility of extension /ongoing employment
- Sydney metro location (Henry Deane Building, Haymarket)
- Attractive salary package including employers contribution to superannuation and annual leave loading
- Opportunity for skill development and advancement
Corrective Services NSW (CSNSW) preserves community safety by keeping inmates secure, supervising offenders in the community and reducing reoffending.CSNSW provides inmates with education, vocational training, programs to address offending behaviour, and employment experience, all to support their successful reintegration into society.CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported.
About the role
The Administrative Officer provides administrative and support services to facilitate the operation of the Sentence Administration Corporate business unit. In this role, you will be responsible for:
- Responding to enquiries and information requests from CSNSW stakeholders including the public and government and non- government organisations in a high volume call centre environment and via email;
- Providing a range of administrative and support services, including records management, routine correspondence and customer services to support the effective operation of the team/unit;
- Updating and maintaining records and databases, complying with administrative systems and processes, to ensure that all information is accurate, accessible and stored correctly.
You will be a key part of a cohesive and high performing team and will be able to accurately perform a range of administrative tasks within agreed timeframes.
About you you will have
- Experience with corporate systems including strong computer skills
- Proficiency and high accuracy in entering and checking data/records
- Experience in a high volume work team with strict deadlines
- Excellent written and verbal communication skills
- Ability to work well independently and within a team environment
Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012
For additional information,please have a read through the following information and theRole Description.
Applying for the role
When applying you will need to:
Answer the two pre-screening questions below we are looking for you to demonstrate your competency against focus capabilities explained in the Role Description in your answers.
1.Describe a situation where you wereasked to complete a task you werenot trained for. Explain what you did and what were the outcomes
2. How have you ensured that you meet the customer service standards in your division
Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role (as explained in the role description).
Ensure your profile is updated with current referees. You are required to provide
e-mail addresses and phone contact details for two nominated referees, one of which must be a current or recent supervisor (within the last 12 months).
Job Notes:The assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013.
Assignment to this role is subject to Criminal Records Check, Assessments & Medicals.
Closing Date: 29 March 2020
A talent poolmay be created to fill future temporary and/or ongoing vacancies and is valid for a period of up to 18 months.
The Department of Communities & Justice is committed to building a workplace that values and supports diversity and inclusion. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and people from culturally and linguistically diverse backgrounds.
The Department encourages applications from people with a disability and will provide reasonable adjustments in our recruitment process and in the workplace. If you need an adjustment in the recruitment process, please call or email the contact person listed, and also advise us of your preferred method of communication.